English 简体中文 繁體中文 Deutsch Português (Brasil) 日本語 ไทย Indonesian Türkmen Español (LA) Español (ES) Français Italiano Русский عربى Українська Français Canadien Nederland Polski

Lead Product Designer, Customer Experience

Marque d'hôtel:
Lieu: États-Unis, Géorgie, Atlanta

Hôtel : Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Job number: 135107

2482x804-digitalmarketing
2482x804-digitalmarketing

Are you interested in shaping hotel shopping experiences? At IHG, we're leading the way in transforming how guests find, book, and enjoy their stay. With a focus on customer needs, we're constantly improving the hotel digital journey. Join us in working with research, product, and engineering teams to revolutionize our digital experiences.

The Customer Experience Design Team (CXD) is looking for a Lead Product Designer to help shape how customers interact with our 20+ brands. As a lead member of the CXD team, you’ll enhance brand visibility, drive customer acquisition, and improve retention. We’re looking for a designer passionate about user-centered design, with a strong grasp of usability principles for web and mobile experiences. This hands-on role, you’ll lead with Product Managers and Engineers to identify key challenges and solve them creatively. Work with an award-winning team that drives innovation and delivers impactful designs.

Your day to day 

  • Work closely with product managers, engineers, researchers, and stakeholders to align on product vision, identify customer problems, and balance technical constraints with business needs.
  • Partner with research teams and leverage analytics, A/B testing, and performance data to inform design decisions and measure their business impact.
  • Lead the design process from ideation to prototyping and detailed handoff files, ensuring consistency through the application of a design system.
  • Develop interaction flows and solutions that consider the complete customer journey across mobile, web, and other digital platforms.
  • Drive the evolution of the Design Language System, redefining patterns as needed to maintain a cohesive and innovative digital ecosystem.
  • Collaborate with leadership to refine and enhance the design process, ensuring it aligns with team goals and fosters efficiency, creativity, and alignment with business objectives.
  • Mentor junior designers, lead design critiques, and effectively present design ideas and their business impact to stakeholders and leadership.

What we need from you

  • At least 8 years of experience in product design, owning end-to-end design execution for desktop or mobile and delivering products as part of a cross-functional team. Ideally in the hotel, travel, or e-commerce industries.
  • Demonstrated expertise in Figma, with a robust portfolio of work showcasing strong foundation in visual design and understanding of design principles
  • Experience partnering with Product Managers and Engineering to align on goals and deliver high-quality products.
  • Ability to present and defend design concepts to stakeholders and leadership.
  • Ability to effectively manage multiple projects or activities in a dynamic environment.
  • Ability to take initiative and deliver results both independently and collaboratively within a team.

Location – If Atlanta based, our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.  If remote: candidate must reside in the United States 

The salary range for this role is $58,834.00 to $133,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

#LI-YM1

Notre entreprise

Chez IHG Hotels & complexe, nous travaillons ensemble pour offrir une véritable hospitalité à l'échelle mondiale. Avec des bureaux d'entreprise et plus de 6 000 hôtels dans le monde entier, une carrière chez IHG est le moyen idéal d'élargir vos horizons. Vous découvrirez notre culture unique et nos collègues brillants qui vous soutiendront et vous inspireront. Avec une multitude d'opportunités professionnelles à choisir, où que vous en soyez dans votre parcours professionnel et quels que soient vos objectifs, il y a de l'espace pour vous chez IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Vous ne répondez pas à toutes les exigences, mais vous pensez tout de même être la personne idéale pour le poste ? Nous ne le saurons jamais si vous n'appuyez pas sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.

Informations importantes:

  • L'échelle salariale indiquée est la plus basse à la plus haute que nous estimons, en toute bonne foi, pouvoir payer pour ce poste au moment de la publication de l'offre d'emploi. Il se peut que nous payions en fin de compte plus ou moins que la fourchette affichée et que celle-ci soit modifiée à l'avenir. La position salariale d'un employé dans la fourchette salariale sera basée sur plusieurs facteurs, notamment la formation, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, la situation géographique, les performances, le travail posté, les exigences de déplacement, les mesures de ventes ou de revenus et les besoins de l'entreprise ou de l'organisation.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
Appliquer
Haut de page