Responsable des ressources humaines

Experience a seamless blend of comfort and breathtaking views at the new Crowne Plaza Penang Straits City. Situated in the heart of the prime business district and overlooking the beautiful Penang Strait, convenience is at the forefront of this hotel's location. Create, collaborate and socialize in flexible spaces designed for conversations of every kind. Whether you are visiting for business or leisure, our state-of-the-art facilities and dedicated event spaces are designed to meet your every need.

Do you see yourself as Human Resources Manager at Crowne Plaza Penang Straits City.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you think you have it in you then we would love to hear from you.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

Financial returns:

• Assist in the creation of and work within the established Human Resources department budget and control expenses. 
• Monitor staffing to manage costs.

People:

• Create programmes to foster a positive work environment for all colleagues. Support and administer an annual colleagues satisfaction survey. 
• Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programmes to foster productivity, and enhance performance.
• Conduct new colleagues orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes. 
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.

Guest experience:

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how colleagues can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible business:

• Develop awareness and reputation of the hotel and the brand in the local community and promote colleagues involvement in local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit. 
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues in a timely manner. 
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues. 
• Perform other duties as assigned. May also serve as manager on duty.

Qualifications and requirements

Post Graduate in Human Resources / equivalent plus 6 years of related experience in Human Resources, or an equivalent combination of education and experience. Some college courses in Human Resources, Employment Law or related field preferred. Must speak fluent English. Other languages may be preferred.

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.