Franchise Hotel - Meeting & Events Coordinator

About Us

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza.

Your day to day

Our hotels bring people together. We’re searching for a Meeting & Events Coordinator capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences.
Every day is different at IHG, but you’ll mostly be:
● Liaising with clients to build accurate events bookings
● Delivering exceptional service standards in-person, on email or over the phone
● Establishing client requirements to effectively facilitate their needs
● Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
● Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team

What we need from you

● Previous groups, meeting and events experience in a hotel or sales role
● Passion for providing excellent client experiences and client engagement
● Confidence in proactively preventing problems and ability to handle service recovery following any complaints
● Love of working in a fast-paced and motivated team with a desire to take the next step in your career
● Excellent attention to detail
● Exceptional administrative and time-management skills
● Willingness to work as part of a team and learn new things

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.