Superviseur d'étage 楼层 主管

Supervise the implementation of housekeeping standards and procedures in relation to:

监督客房部各项标准和工作程序的执行 ：

Bedroom service

臥室服务

Bathroom service

卫生间服务

Valet service

洗衣服务

Cleaning service

清洁服务

Linen maintenance

布巾维护

Recommended changes to these standards and training needs on an ongoing basis

就这些标准和培训需求提供持续性的改进建议。

Maintain a current and thorough knowledge of all housekeeping systems

对客房部所有系统有最新和完整的知识。

Open and close the shift and ensure effective shift hand over

负责管理接班和交班工作，以确保交接班过程的有效进行 。

Distribution and collection of keys

分发和收集钥匙。

Management of all incoming and outgoing calls

管理所有的呼入和呼出电话。

Solve employee grievances

解决员工受到的不公正待遇问题。

Perform Room allocations

分配客房

Perform Room inspections

检查客房

Prioritise arrival rooms

排列抵店客人客房的优先顺序。

Liaise with Front Office for guest and hotel requirements

配合前台满足酒店和客人的要求。

Ensure guest valet is processed and delivered in a timely manner

确保及时为客人提供洗衣服务并送还。

Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

Manage all special requests made by guests

处理客人所有的特殊要求。

Ensure consistency within the department

确保部门内工作的一致性。

Management of lost property for the hotel

管理酒店的遗失财物。

Ensure you have complete knowledge of room types, layouts and facilities

确保具有客房类型，设计和设施的全面知识。

Manage storage areas

管理仓库

Maintain adequate stock levels

保存充足的用品存货。

Complete stock takes as required

按要求完成库存盘点工作。

Maintain stock levels

维持存货水平

Conducts shift briefings to ensure hotel activities and operational requirements are known

进行交接班说明，确保了解酒店的工作和运营需求。

Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

Works with Superior Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算。