Gouvernante générale (H/F)

About us 

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

We invite you to bring your talents and leadership to our flagship property in the vibrant city of Auckland, located at the iconic address of 1 Queen Street. As we continue to set new standards for luxury, we are looking for an enthusiastic and experienced Executive Housekeeper to lead our housekeeping team. This is your chance to shine in a world-class, newly opened hotel and make your mark in the heart of Auckland’s waterfront.

Explore your journey ahead

• Lead, inspire, and coach a dedicated team, setting the standard for impeccable housekeeping and laundry services that reflect the luxury InterContinental brand.
• Bring fresh, innovative ideas to work processes, ensuring efficiency in the receiving and placement of hotel goods and supplies.
• Champion IHG Service Training, fostering a culture of excellence and teamwork among your team while upholding our world-class brand standards.
• Take charge of maintaining inventory and equipment with a focus on sustainability and reducing waste to support our green initiatives.
• Collaborate with senior leadership to prepare and manage budgets, maximising profitability and driving operational success.
• Personally handle the special requests of VIPs, Club Members, and returning guests, adding personal touches that make their stay extraordinary.
• Occasionally, step in to assist with deep cleaning projects and support the team during busy times, showcasing your hands-on leadership.

What we are looking for

• A minimum of four years' experience in an Executive Housekeeper role or a similar position, specifically within a luxury hotel setting.
• Pre-opening experience is beneficial, demonstrating your ability to build and lead a team in a brand-new hotel setting.
• International experience in upscale or luxury hotels is a bonus, reflecting our diverse guest and team member base.
• Flexibility to work on a rotating roster, including weekends and public holidays, to meet the needs of our guests.
• Strong communication and interpersonal abilities, ensuring seamless collaboration across departments
• Previous experience with Opera or a similar Property Management System is highly regarded.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.