Gestionnaire de service
Marque de l'hôtel : Vignette Collection
Destinations : Australie, Queensland, Brisbane
Hotel: LX - The Alva Hotel Brisbane (BNEFV), 458 Brunswick Street, 4006
Job number: 164630
Your Front Row to Fortitude
The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music. We're not a retreat from the city. We're an immersion in it.
As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.
We're looking for a Duty Manager who brings the same quiet confidence we ask of our brand: composed under pressure, warm without trying too hard, and genuinely invested in turning a stay into a memory.
The Role
As Duty Manager, you're the steady hand on shift — leading front office operations, setting the tone for elevated service delivery, and making sure every guest who walks through our doors feels the difference between a hotel and this hotel. You'll lead a team that mirrors our own values: people who show up, solve problems, and bring positivity to every interaction.
You'll work closely with the Operations Manager to balance resourcing and efficiency with the one thing we never compromise on — service that feels personal, considered, and effortless.
What You'll Bring
Previous hotel experience, with a minimum of 2 years in a Front Office supervisory or managerial role
Strong communication, negotiation and problem-resolution skills — the ability to read a room and respond with judgement, not just process
Confidence with hotel systems, including OPERA
Availability across a rotating 7-day roster, including early mornings, nights, weekends and public holidays
A collaborative approach to handovers and cross-department support
Composure in a crisis — you're comfortable stepping up as the hotel's first responder in an emergency
Current First Aid/CPR certification
Responsible Service of Alcohol (RSA) Certificate
Open Manual driver's licence, without restriction
Unlimited work rights in Australia
Our Culture
Deliver excellence through service
Embrace a growth mindset
Communicate honestly and transparently
Consider people, community and planet
Have each other's backs and respect differences
Show up and bring positivity
Take accountability and own our mistakes
Bring an entrepreneurial mindset — we're here to push past old-school hospitality norms
Why The Alva
A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm
The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
Retail discounts platform
Sales incentives and recognition schemes
Enhanced IHG Parental Leave and Birthday Leave
Career development, mentoring and community support opportunities
Team events and a vibrant, energised working culture
Don't tick every box but know you'd thrive here? Apply anyway — we'd rather meet you and find out.
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