Dockside Senior Host 餐厅主管

DUTIES AND RESPONSIBILITIES工作职责

· AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。

· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

· Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

监督部门工作程序手册中列出的各项规范的贯彻执行。

· Enforce shift hand over procedures

执行交接班程序。

· Enforce correct bill paying procedures

遵守正确的结账程序。

· Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc

有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。

· Supervise cash handling and banking procedures

监督现金的处理和存放程序。

· Prepare daily banking and cash flow reports

编制每日存款和流动资金报告。

· Establish and instruct staff in cash security procedures

制定并指导员工执行现金安全制度。

· Deal with irregular payments

处理异常的付款情况。

· Supervise the maintenance of service equipment

监督服务设备的维护保养。

· Monitor standards of guest facilities and services

监督客用设施和服务的标准。

· Control stock and monitor security procedures

控制存货和监督保安成序。

· Assist with menu and wine list creation

协助菜单和酒水单的设计工作。

· Supervise outlet service including Tea Lounge

监督餐厅及茶楼的服务。

· Works with Superior on manpower planning and management needs

和上级领导一起进行人力规划和管理需求。

· Works with Superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算。

· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。

· Manage special amenities and special events

特殊设施和活动的管理工作。

· Anticipate market changes and review operations when necessary

有效的预测市场的变化，并在必要时审评运营工作

· Up-sell property facilities

推销酒店的设施。

· Actively pursue cost saving measures

积极的实行节约成本的措施。

· Recycle wherever possible

尽可能再利用能源。

· Manage wage and beverage cost

管理工资和饮料成本。

· Forecasting

进行预测工作。

· Stock control

有效的控制存货。

· Analyze statistics and change your operations to reflect customer preferences

分析统计数据，按照客人的喜好改变运营方法。

· Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)

混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。

· Make conversation to guests during their order and find out their likes and dislikes as well as building rapport

在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。

· Other reasonable Ad hoc tasks assigned by supervisor

其他由上级分配的合理任务

岗位要求

必须有1年以上的餐厅管理经验
有较好的服务精神和沟通技巧
熟练掌握英语和中文
至少大专毕业