Banquets Manager - IC New York Barclay

InterContinental Hotels & Resorts has delighted luxury travelers since 1946, the world’s first truly international luxury hotel brand, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time. Synonymous with bold exploration, cultural discovery and the worldliness that travel brings, every stay will take your imagination to places you’d never expect.

The future of luxury travel starts here. If you’re ambitious and inspired by the world of luxury, a visionary ready to push boundaries, passionate about teamwork and a sense of community, this is the time to become a part of IHG Hotels & Resorts. 

An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in Midtown East, there’s something magical about a Barclay room or suite. Each of the 704 bedrooms with 32 suites are spacious, light and elegantly furnished, complete with many thoughtful luxurious touches. While every room is unique, all share the distinctive Barclay blend of comfort and glamour. Located just steps away From Park Avenue's hustle and bustle, you'll find New York's perfect intimate hideaway, The Parlour, paying tribute to the hotel's 1920's origin. We aim beyond the obvious, turning our attention to thoughtful touches and signature moments. For world-class service and details that truly delight. 

The possibilities don’t end with us. Did you know that at IHG Hotels & Resorts, we have the second largest portfolio of luxury and lifestyle hotels in the industry? That’s a lot of hotels to pair with truly talented team members! 

We’re always on the lookout for General Managers who can lead a team of diverse, unique and extraordinary people to shape our ever-evolving luxury and lifestyle offering across five visionary brands – in over 100 countries around the world.

Lead a new era of Luxury & Lifestyle. Learn more, watch now. 

JOB OVERVIEW:

Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.  Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency.  Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

• Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures. 
• Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

1. Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.   Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.  Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
2. Meet with Kitchen Staff to review scheduled groups’ menu.  Ensure agreement of delivery times, amounts, and arrangements.  Coordinate any AV equipment, or other technical needs 

• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner.   Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction. 
• Review guest check with client after function and obtain signature.
• Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted.  Establish par levels for supplies and equipment.
• Control departmental labor and expenses.      Provide input into the preparation of the annual departmental operating budget. 
• Ensure that equipment is prepared for the following day’s work.  Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis.  Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.  Notify Engineering immediately of any maintenance and repair needs. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Housekeeping, Accounting, Maintenance and Guest Services. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (professional organizations, community groups, local media) 
• May handle incoming/outgoing boxes and exhibit materials.
• May serve as Manager on Duty.
• Perform other duties as assigned which include but are not limited to assisting banquet staff with their job functions during peak periods.

ACCOUNTABILITY:

This is the Banquets Manager job in a full-service, luxury, or resort hotel with high volume banquet and/or convention facilities typically catering to more than 500 people.  Supervises a large number of employees and may oversee subordinate supervisors. 

Qualifications and Requirements:

Some college or advanced food and beverage operations training and 3-5 years' experience in banquets or food and beverage operations, including one-year supervisory experience, or an equivalent combination of education and experience. Must speak fluent English.

Previous demonstrated experience managing within the New York Collective Bargaining Agreement is required (CBA).

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the function areas
• Handling objects
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and banquet event orders, interpreting results, giving and receiving instructions,  and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

WHAT WE OFFER

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability, and life insurance support, and a matching 401k plan.  Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.  

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

The salary range for this role is $70,000.00 - $90,000.00 USD annual. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

You can apply for this role through https://careers.ihg.com/en/ or through https://careers.ihg.com/en/internal-careers if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.