Assistant Regent Club Manager - Regent Kuala Lumpur (Pre-Opening)

Support the Regent Club Manager in leading the team, fostering a positive, collaborative environment 

Lead shifts with confidence, assigning tasks, monitoring performance and providing timely, constructive feedback 

Deliver on-the-job coaching and regular training so the team is knowledgeable about service standards, product offerings and guest engagement techniques 

Lead by example, demonstrating a commitment to excellence in guest service and operational efficiency 

Coordinate with Food and Beverage, Housekeeping, Front Office and other departments to ensure seamless integration of Regent Club services with overall hotel operations 

Act as the Regent Club Manager’s deputy, running the Club in their absence 

Actively promote Regent Club services and amenities to hotel guests, upselling where appropriate to maximise revenue opportunities 

Monitor Regent Club usage and guest feedback to help identify areas for improvement and enhance the value proposition 

Assist in managing inventory and supplies, ensuring adequate stock levels and adherence to budgetary guidelines 

Maintain accurate records of Regent Club operations, including guest preferences, inventory levels and financial transactions 

Support the preparation of reports on key performance indicators such as occupancy, revenue and guest satisfaction scores 

Accurately manage cash and credit card transactions 

Supervise the daily operations of Regent Club to deliver seamless service and personalised guest experiences 

Welcome guests upon arrival, address their needs promptly and ensure their preferences are met 

Maintain a warm, inviting atmosphere, proactively addressing guest needs with professionalism 

Handle guest enquiries, requests and complaints efficiently, aiming to exceed expectations 

Monitor guest satisfaction levels and help implement strategies to continuously enhance the experience 

Build rapport with guests, act as a brand ambassador, and promote hotel amenities, services and loyalty programmes 

Oversee the setup and presentation of food and beverage offerings, maintaining high standards of quality, hygiene and presentation 

Conduct regular inspections of Regent Club to ensure cleanliness, safety and compliance with brand standards and regulations 

Follow property-specific procedures for handling emergencies, including evacuations, medical emergencies and natural disasters 

Report work-related incidents or injuries immediately to the Regent Club Manager or Director of Rooms 

Follow company safety and security measures, monitoring daily operations to ensure adherence 

Order and maintain supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel’s sustainability initiatives 

Maintain procedures for the security of lost and found items in Regent Club areas 

Reports to the Regent Club Manager 

Supervises Regent Club Hosts and Associates on shift 

Effective leadership of Regent Club’s daily operations in the Manager’s absence 

Consistent delivery of a personalised, high-touch guest experience that reflects Regent’s luxury standards 

Contribution to Regent Club revenue and upselling targets 

Accurate financial record-keeping across Regent Club operations 

Proven supervisory or assistant management experience within a luxury hotel or resort, with a strong background in guest service and team leadership 

Exceptional interpersonal and communication skills, with the ability to lead and motivate a team 

Strong problem-solving skills, with the ability to stay composed in high-pressure situations 

High level of organisational skills and attention to detail 

Proficiency in handling financial transactions and reporting 

Fluent English required; other languages an advantage