Assistant Housekeeping Supervisor

Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.

Join us as a Assistant Housekeeping Supervisor in Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can: 

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Duties & Responsibilities:

Financial Returns:

• Works with Superior/ Housekeeping Manager in the preparation and management of the Department’s budget. 

People:

• Supervise the implementation of housekeeping standards and procedures in relation to:
  • Bedroom service
  • Bathroom service
  • Valet service
  • Cleaning service
  • Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Solve employee grievances
• Ensure consistency within the department
• Works with Superior and Human Resources on manpower planning and management needs
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls

Guest Experience:

• Maintain a current and thorough knowledge of all housekeeping systems
• Perform Room allocations
• Perform Room inspections
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements 
• Liaise and follow-up with Engineering on guest room and public area defects
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (example site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities

Responsible Business:

• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known 

Qualification & Requirements:

Minimum Diploma or equivalent plus 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient in the use of Microsoft Office. Possesses organizational and training abilities

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.