餐厅咨客 Hôtesse d'accueil
Hotel Brand: InterContinental
Location: China, Beijing, Xi'an
Hôtel : Xi'an Hi-tech Zone (SIAHZ), 11 Tuan Jie Nan Lu, Gaoxin District, Xi'an, 710000
Numéro d'emploi : 114755
- Meet and greet all guests, and potential guests, at the front of the Lobby Lounge by ensuring the following:
- 在西餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
- Ensure the Lobby Lounge is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- 确保在开始营业前西餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
- Ensure Lobby Lounge operating equipment is clean and in working order
- 确保西餐厅运营设备的清洁并正常工作。
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- 按照酒店的规定保持工服和个人仪表的高标准。
- Welcoming guests to the Lobby Lounge, by using the Lobby Lounge name
- 迎客人光临西餐厅，使用西餐厅的名称。
- Inquiring if they have a reservation and noting it in the reservation book if they do
- 询问客人是否有预订，如有预定在预订册上做记录。
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
- Being attentive to guest requests
- 周到的满足客人要求。
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
- Take telephone bookings and document in the Lobby Lounge book according to restaurant standards
- 接听电话订位并按西餐厅的规范在预订冊上记录。
- Train wait staff and bus staff in hostess standards
- 按领位员的标准培训员工。
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
- 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
- Maintain responsibility of cleanliness of hostess stations
- 保持迎宾台的清洁。
- Maintain responsibility of cleanliness of all menus and drink menus
- 保持所有菜单和饮料单的清洁。
- Assist with beverage service
- 协助饮料服务。
- Assist with food service
- 协助食品服务。
- Maintain detailed knowledge of menu, including daily specials
- 对菜单有具体的了解，包括每日特价。
- Ensure tables are cleared quietly and efficiently
- 确保迅速且高效的清理餐桌。
- Complete dockets accurately and clearly
- 准确和清楚的填写收据。
- Maintain current information on all general activities of the hotel
- 了解当前酒店所有的活动。
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