Analyst Business Requirement Testing & Operations - G&E
Location: Philippines, Makati City
Address: 2 - CRO Manila, 27th Floor, Tower Two, RCBC Plaza,, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200
Job number: 162189
Role Purpose
Responsible for developing and documenting detailed business requirements and supporting documentation for new initiatives and enhancements to existing functionality in assigned IHG applications. Partner with stakeholders and technology teams throughout the project lifecycle to support planning, testing, feedback, and implementation activities for assigned initiatives.
Key Accountabilities
- Partner with Product Managers and business stakeholders to elicit, analyze, document, and maintain business requirements, user stories, process flows, business cases, and supporting documentation for Global Sales & Groups & Events product initiatives.
- Collaborate with Product Managers, Technology, vendors, and business stakeholders to define functional and system requirements, document integration and data exchange requirements, and support the successful delivery of product enhancements.
- Analyze business processes, identify opportunities for improvement, recommend scalable solutions, and support prioritization of product enhancements aligned to business objectives.
- Lead business and user acceptance testing activities, including development of test strategies, test plans, test scenarios, test cases, execution of functional and regression testing, documentation of test results, validation of defect resolution, and coordination of User Acceptance Testing (UAT) to ensure solutions meet business requirements prior to production release.
- Track, prioritize, and communicate defects, testing status, and release readiness to Product Managers, Technology teams, vendors, and business stakeholders, ensuring timely resolution of issues impacting product delivery.
- Support Product Managers throughout the product lifecycle by coordinating requirements, facilitating stakeholder discussions, tracking deliverables, documenting decisions, and assisting with release readiness activities.
- Serve as a key liaison between Product Managers, Technology teams, vendors, and business stakeholders to coordinate product enhancements, support implementation activities, clarify business requirements, and resolve functional questions.
Key Skills & Experiences
Education
Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
Experience
Two to five years progressive work-related experience in operations and/or systems analysis with demonstrated technical proficiency related to the position.
Technical Skills and Knowledge
- Demonstrated project management skills.
- Demonstrated knowledge of departmental operations and business systems, problems and solutions, and processes related to IHG Understand how to use databases and complete data analysis, as needed.
Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. - Effective analytical, conceptual, and problem-solving skills • Agile Project Management methodology is preferred • Ability to work independently and as part of a team.
- Possess drive to work through issues, seek team support and escalate issues as appropriate.
- Strong organizational and multi-tasking skills.
- Must be comfortable using meeting systems and video cameras.
- Basic understanding of system hardware, software and ISP troubleshooting.
- Basic understanding of AI.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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