AMER HRSC Supervisor
Location: Philippines, Makati City
Address: 2 - CRO Manila, 27th Floor, Tower Two, RCBC Plaza,, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200
Job number: 164346
Key Accountabilities
- Provide coaching to team of HR Shared Services Representatives providing first line HR support for employees, managers and HR for different aspects of HR administration activities. Ensure that team members are working in accordance to established guidelines and business process and service level agreements. Set day to day operational objectives of the team
- Identify process related issues and concerns and escalate to Manager in a timely manner.
- Review every day metric reports to see the performance of the team members. Identify the gaps and take corrective actions in a timely manner
- Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday & there is adequate backup plan
- Ensure process documents and guidelines are reviewed and updated where needed on a quarterly basis. Works on driving process improvements and process efficiency in the ways of working. Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
- Ensures all escalation of incidents that could become high priority, business risk or exceed SLA are flagged off well in time
- Recruit, train, motivate and develop the team members. Conduct regular Process knowledge assessment to team members
- Participate in projects and rollout calls and meetings and ensuring delivery of tasks related to projects in a timely and efficient manner
Required Education, Experience, Technical Skills and Knowledge
Education:
- Bachelor’s degree or equivalent combination of education and work-related experience
Critical Expertise & Experience:
- Minimum 2-3 years in HR Shared Services experience with 1 year in a team lead/supervisor role
Technical Skills and Knowledge:
- Demonstrated strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, Outlook, e-mail, etc.).
- Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers, or providing information via written reports or correspondence.
- Demonstrated ability to analyze basic database information for the purpose of accurately tracking/retrieving/maintaining/storing data and reporting trends or inconsistencies.
- Demonstrated ability to follow protocols and service level agreements
- Demonstrated problem-solving skills for the purpose of maintaining the daily flow of work, answering questions, resolving issues and producing reports.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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