Garde de sécurité

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Full Time Security Guard.  If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team!  Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY 

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.

DUTIES AND RESPONSIBILITIES

• Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards.  This may include and is not limited to: 

- patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions 

-maintaining the Security procedures and audit department logs that may include lost and found, storing guests’ valuables, key control, health and safety hazard procedures for all employees and guests

-ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required

-escorting staff and guest to car if requested

• Assist with investigating loss and safety incidents involving guests and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents.  May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required.  Complete documented reports in accordance to Company and hotel policies and procedures. All investigations must be under the supervision and direction of Management.
• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.  Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.  Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.
• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to assist in case evaluation, settlement or defense involving lawsuits against the Company. 
• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff.
• Perform other duties as assigned by hotel management.

WHAT WE NEED FROM YOU

High School diploma or equivalent, plus one (1) year of security and safety experience, or equivalent combination of education and experience.  Must possess a valid Security Guard licence as specified in Bill 159.  Must possess a valid Emergency First Aid and CPR Level C certification.  Must possess a valid Smart Serve certificate.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to secure the facility.
• Frequently bending, stooping and kneeling.

OTHER

• Communication skills are utilized a significant amount of time when interacting with the guests and employees.
• Working knowledge of local laws, investigation methods, OHSA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures. 
• Mathematical skills, including basic math, are used occasionally.
• Must be available to work all shifts including days, nights, weekends, and/or holidays.

HEALTH AND SAFETY

• Enforce all safety policies and procedures. Ensure that an employee complies with Occupational Health & Safety Act (OHSA) and its regulations. Employees not following the safety regulation must be reported to hotel management immediately.
• Detects, eliminates and or reports for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. 
• Performs random checks on a daily basis and reports deficiencies to the appropriate personnel.
• Ensure that all employees have access to Personal Protective Equipment (PPE) protective devices as required under the Health & Safety Program.
• Assists in the investigation of employee accidents as directed by hotel management.
• Ensures all employee injuries are documented.
• Actively cooperates with the Health and Safety Committee procedures and guidelines. 
• Insist on good housekeeping and enforce “Clean As You Go”.
• Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.  We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.  Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Hourly rate:  $23.92