Directeur des opérations | Holiday Inn New Delhi Aerocity
Hotel Brand: Holiday Inn
Location: India, New Delhi
Hôtel: Aéroport international de New Delhi (DELAP), zone d’actifs 12, quartier de l’hôtellerie Aero City, 110037
Numéro du poste : 106547
Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager at Holiday Inn New Delhi International Airport who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns. This role will provide immense growth opportunity to the incumbent and shall prepare him for #JourneyToGM.
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
• Working closely with your General Manager – while also occasionally acting up in their absence
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What We need from you:
• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred
• Must speak fluent English
• Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Notre entreprise
Le voyage est un voyage. Nous vous aidons à en faire un plaisir. En commençant par un accueil chaleureux et invitant pour tous les clients, qu'ils soient en voyage d'affaires ou de loisirs, qu'ils passent une nuit ou qu'ils se détendent pendant une semaine. Chez Holiday Inn, nous nous efforçons de rendre les séjours de nos clients plus agréables, en les aidant à créer des souvenirs qui dureront toute une vie. Les sourires irrésistibles sont notre spécialité. Nous sommes bien placés pour le savoir, puisque nous sommes en route depuis 1952.
Si vous pouvez aider notre client à apprécier le bon côté des voyages, nous serons ravis de vous accueillir chaleureusement au sein de la famille Holiday Inn.
Vous ne répondez pas à toutes les exigences, mais vous pensez tout de même être la personne idéale pour le poste ? Nous ne le saurons jamais si vous n'appuyez pas sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
