Superviseur du centre de service à la clientèle 宾客 服务 中心 主管

• Oversees and directs all aspects of Telecommunication services to achieve the highest possible guest satisfaction.

• 对电信服务进行监督和指导，以取得最大的客户满意度。

• Directs, supervises and coordinates the activities in Telecommunication department

• 指导、监督和协调电信部的活动

• Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

• 开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务

• Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

• 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施

• Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

• 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施

• Establishes and maintains effective employee relations

• 与员工建立并保持良好的工作关系

• Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation

• 组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行

• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

• 对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好

• Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

• 确保所有电信设备的维护均得到有效外包，并对其实施预防性维护

• Maintains up to date list of all telecommunication equipment

• 更新列有所有电信设备的清单

• Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

• 监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上

• Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

• 就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决

• Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

• 保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录

• Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

• 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照