Starbucks Supervisor (Full-Time) | InterContinental Miami Downtown

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the eight year.

Your day to day:

As a Starbucks Supervisor, you will Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.  Adhere to federal, state and local regulations concerning health safety or other compliance requirements. 

DUTIES AND RESPONSIBILITIES:

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action.  Alert management of potentially serious issues.

• Respond in a prompt and professional manner to guest requests and complaints.  Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   

• Oversee cash handling and check/credit policies and procedures. 

• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

• Conduct pre-shift meetings to inform staff of daily events.   Review daily specials.

• Ensure side work duties are complete and tables are set before, during and after operating hours.

• Promote teamwork and quality service through daily communication and coordination with other departments. 

• May routinely greet guests and serve food and beverage.

• Perform other duties as assigned.

Qualifications and Requirements:

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting.  Some college or supervisory experience preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds

• Moving about the outlet(s)

• Handling food objects and products

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees 

• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions. 

• Mathematical skills, including basic math, cash handling, are utilized frequently.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• May be required to work nights, weekends, and/or holidays.

Work Area: Assigned outlet and kitchen areas.

What we offer:

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.