Serliana Outlet Manager - InterContinental Indianapolis
Hotel Brand: InterContinental
Location: United States, Indiana, Indianapolis
Hotel: IC - Indianapolis (INDMK), 17 W Market St, 46204
Job number: 167059
Hiring Salary: USD 65,000.00 - 85,000.00 YEARLY
About IHG and the InterContinental Indianapolis
The InterContinental Indianapolis brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.
Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.
At IHG we promise to give colleagues…
- Room to Belong: Enable
- Room to Grow: Enrich
- Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
- Thoughtful
- Cultured
- Remarkable
We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:
- Do the right thing
- Show we care
- Aim higher
- Celebrate difference
- Work better together
About this position
Leading, coaching, and developing a team of committed hospitality professionals in delivering exceptional guest experiences by setting high standards and finding new ways to exceed them. Oversight of the day-to-day operation of the Serliana Café, room service, and minibar.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Support F&B operational strategy: Assist in overseeing operations of Food & Beverage department, focusing on guest service excellence, product quality, inventory control, outlet reservations, systems management, and financial performance, including budgeting, forecasting, and reporting
- Drive guest satisfaction strategy: Lead the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
- Contribute to revenue growth: Collaborate with the F&B Director and Culinary team to develop and implement creative menus and effective food and beverage marketing strategies
- Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
What we need from you
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
- 3+ years’ related experience, including management experience
- Must speak local language
- Must obtain certifications or permits as required by local governmental agencies.
What we offer
The salary range for this role is $65,000-$85,000. This role is eligible for bonus pay.
Benefits include Medical/Dental/Vison and additional coverage options, competitive employee discount rates, multiple Paid Time Off plans, 401k, and more.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Who we are
Vous ne répondez pas tout à fait à toutes les exigences, mais croyez quand même que vous seriez le candidat idéal pour le poste ? Nous ne le saurons jamais à moins que vous n'ayez appuyé sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
Informations importantes:
- La fourchette salariale indiquée est la plus basse à la plus élevée que nous croyons, de bonne foi, que nous paierions pour ce poste au moment de cette publication. Nous pourrions finalement payer plus ou moins que la fourchette affichée, et la fourchette pourrait être modifiée à l’avenir. Le niveau de rémunération d'un employé au sein de la grille salariale sera déterminé en fonction de plusieurs facteurs, notamment la formation pertinente, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, les destinations géographiques, le rendement, les horaires de travail, les exigences de voyage, les indicateurs de vente ou de revenus, et les besoins de l'entreprise ou de l'organisation.
- Aucun montant de rémunération n'est considéré comme un salaire ou une compensation tant qu'il n'est pas gagné, acquis et déterminable. Le montant et la disponibilité de toute prime, commission ou autre forme de compensation attribuable à un employé particulier demeurent à la seule discrétion de la Société, sauf et jusqu’à ce qu’il soit payé, et peuvent être modifiés à la discrétion exclusive de la Société, conformément à la loi.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- Si vous avez besoin d’un aménagement raisonnable pendant le processus de demande, veuillez cliquer ici.
- IHG n’accepte pas les candidatures, demandes de renseignements ni CV/CV non sollicités provenant d’agences de recrutement ou de placement. Veuillez cliquer ici pour connaître notre politique d’agence.
- Si vous résidez ou postulez à un poste dans l’État de Washington, veuillez cliquer ici pour lire les avantages applicables.
- For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Hiring Salary: USD 65,000.00 - 85,000.00 YEARLY
