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Senior Manager, Merchant Services

Location: United States, Georgia, Atlanta

Address: 1 - Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Job number: 167781

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This role will lead the commercial, financial, and strategic management of the payments portfolio. Own complex provider negotiations, optimize payment economics and performance, strengthen risk and control, and ensure negotiated value is implemented and measured. Partner across Finance, Technology, Product, Procurement, Legal, and Commercial teams to shape future payments strategy and deliver sustainable business outcomes.

Your day to day

  • Own end-to-end strategy and execution for complex negotiations with card schemes, acquirers, payment service providers, and gateways, including deal structure, pricing, incentives, service levels, and commercial terms.
  • Translate payment contract terms and provider proposals into P&L, margin, cash, and unit economics impacts; build robust financial models that clarify revenue, cost, and risk trade-offs.
  • Actively optimize the payments portfolio across routing, pricing, providers, and operating models; identify and close fee leakage and performance gaps.
  • Use hotel-level and portfolio data to improve authorization rates, chargebacks, pricing consistency, service performance, and provider accountability.
  • Own the payments control agenda across fraud, PCI, scheme rules, disputes, and chargebacks while balancing control, guest experience, and cost.
  • Establish clear governance, decision rights, RACI, and escalation paths across a multi-owner environment without slowing delivery.
  • Align Finance, Technology, Product, Procurement, Legal, and Commercial stakeholders behind a single negotiation and implementation strategy.
  • Ensure negotiated outcomes are implemented, tracked, and realized, including rates, routing changes, incentives, SLAs, savings, and performance improvements.
  • Reset standards and build capability in underperforming environments; foster a challenger culture that tests provider and internal assumptions when economics do not stack up.

 

What we need from 

  • Demonstrated success leading complex payment negotiations and owning deal strategy end-to-end.

  • Deep payments ecosystem experience across acquiring, interchange, scheme economics, gateway models, PSPs, and provider operating models.

  • Proven record of delivering measurable savings, improved commercial terms, and payment performance improvement.

  • Experience operating across Finance, Technology, Product, Procurement, Legal, Commercial, and external provider stakeholders.

  • Experience resetting standards, improving an underperforming environment, and building team or organizational capability.

 

Travel - minimal required

Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

#LI-SM

 

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Vous ne répondez pas tout à fait à toutes les exigences, mais croyez quand même que vous seriez le candidat idéal pour le poste ? Nous ne le saurons jamais à moins que vous n'ayez appuyé sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.

Informations importantes:

  • La fourchette salariale indiquée est la plus basse à la plus élevée que nous croyons, de bonne foi, que nous paierions pour ce poste au moment de cette publication. Nous pourrions finalement payer plus ou moins que la fourchette affichée, et la fourchette pourrait être modifiée à l’avenir. Le niveau de rémunération d'un employé au sein de la grille salariale sera déterminé en fonction de plusieurs facteurs, notamment la formation pertinente, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, les destinations géographiques, le rendement, les horaires de travail, les exigences de voyage, les indicateurs de vente ou de revenus, et les besoins de l'entreprise ou de l'organisation.
  • Aucun montant de rémunération n'est considéré comme un salaire ou une compensation tant qu'il n'est pas gagné, acquis et déterminable. Le montant et la disponibilité de toute prime, commission ou autre forme de compensation attribuable à un employé particulier demeurent à la seule discrétion de la Société, sauf et jusqu’à ce qu’il soit payé, et peuvent être modifiés à la discrétion exclusive de la Société, conformément à la loi.
  • EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
  • Si vous avez besoin d’un aménagement raisonnable pendant le processus de demande, veuillez cliquer ici.
  • IHG n’accepte pas les candidatures, demandes de renseignements ni CV/CV non sollicités provenant d’agences de recrutement ou de placement. Veuillez cliquer ici pour connaître notre politique d’agence.
  • Si vous résidez ou postulez à un poste dans l’État de Washington, veuillez cliquer ici pour lire les avantages applicables.
  • For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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