Front Desk Supervisor
Hotel Brand: Holiday Inn
Location: United States, Louisiana, New Orleans
Hotel: French Quarter-Chateau LeMoyne (MSYCL), 301 Dauphine St, 70112
Job number: 166039
Hiring Salary: USD 16.52 - 20.66 Hourly
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Job Summary
The Front Desk Supervisor oversees the daily operations of the hotel front desk, ensuring guests receive outstanding service from check-in through check-out. This role supervises front desk staff, resolves guest concerns, maintains operational standards, and assists in maximizing room revenue and guest satisfaction.
A little taste of your day-to-day:
- Supervise and support front desk agents during all shifts.
- Ensure efficient guest check-in and check-out procedures.
- Handle guest complaints, special requests, and service recovery situations professionally.
- Train, coach, and mentor front desk employees on policies, procedures, and customer service standards.
- Monitor reservations, room assignments, and occupancy levels.
- Assist with scheduling and staffing of the front office team.
- Balance cash transactions, review reports, and ensure accurate billing procedures.
- Ensure compliance with hotel, brand, and safety standards.
- Act as Manager on Duty when required and coordinate with housekeeping, maintenance, and other departments.
What We need from you:
- High school diploma or equivalent required; college coursework in hospitality preferred.
- Previous hotel front desk experience required; supervisory experience preferred.
- Strong customer service and communication skills.
- Ability to multitask and solve problems in a fast-paced environment.
- Knowledge of hotel property management systems and Microsoft Office.
- Ability to work evenings, weekends, holidays, and varied shifts.
Requirements:
- Deliver exceptional guest service and maintain high guest satisfaction scores.
- Support achievement of hotel occupancy and revenue goals.
- Maintain accurate guest records and financial transactions.
- Foster a positive, productive, and professional front desk team environment.
- Leadership and team development
- Conflict resolution
- Guest relations
- Cash handling and auditing
- Scheduling and staff management
- Attention to detail
- Organizational skills
- Problem-solving abilities
- Effective verbal and written communication
- Teamwork and collaboration
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Who we are
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Vous ne répondez pas tout à fait à toutes les exigences, mais croyez quand même que vous seriez le candidat idéal pour le poste ? Nous ne le saurons jamais à moins que vous n'ayez appuyé sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
Informations importantes:
- La fourchette salariale indiquée est la plus basse à la plus élevée que nous croyons, de bonne foi, que nous paierions pour ce poste au moment de cette publication. Nous pourrions finalement payer plus ou moins que la fourchette affichée, et la fourchette pourrait être modifiée à l’avenir. Le niveau de rémunération d'un employé au sein de la grille salariale sera déterminé en fonction de plusieurs facteurs, notamment la formation pertinente, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, les destinations géographiques, le rendement, les horaires de travail, les exigences de voyage, les indicateurs de vente ou de revenus, et les besoins de l'entreprise ou de l'organisation.
- Aucun montant de rémunération n'est considéré comme un salaire ou une compensation tant qu'il n'est pas gagné, acquis et déterminable. Le montant et la disponibilité de toute prime, commission ou autre forme de compensation attribuable à un employé particulier demeurent à la seule discrétion de la Société, sauf et jusqu’à ce qu’il soit payé, et peuvent être modifiés à la discrétion exclusive de la Société, conformément à la loi.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- Si vous avez besoin d’un aménagement raisonnable pendant le processus de demande, veuillez cliquer ici.
- IHG n’accepte pas les candidatures, demandes de renseignements ni CV/CV non sollicités provenant d’agences de recrutement ou de placement. Veuillez cliquer ici pour connaître notre politique d’agence.
- Si vous résidez ou postulez à un poste dans l’État de Washington, veuillez cliquer ici pour lire les avantages applicables.
Hiring Salary: USD 16.52 - 20.66 Hourly
