Concierge
Hotel Brand: InterContinental
Location: United States, California, San Francisco
Hotel: IC - Mark Hopkins San Francisco (SFOHA), 999 California Street, 94108
Job number: 170833
Hiring Salary: USD 37.61 - 37.61 Hourly
At IHG we promise to give colleagues…
Room to Belong: Enable
Room to Grow: Enrich
Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
Thoughtful
Cultured
Remarkable
We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:
Do the right thing
Show we care
Aim higher
Celebrate difference
Work better together
About this position
We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. This role provides personalized guest services and serves as a knowledgeable resource for hotel amenities, local attractions, dining, transportation, and entertainment. Makes reservations and arrangements based on guest preferences and resolves guest needs using judgment and service expertise. Handles non-routine guest requests independently and may coordinate with internal and external partners. Work requires sound judgment, service knowledge, and autonomy within established service standards.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Building guest relationships through a swift, professional and highly personal service
Collect, provide and maintain comprehensive, updated In the Know knowledge to be prepared to meet guest requests and deliver superior service. These services could include: sporting events, places of interest, restaurants, theatre, transportation tickets, sightseeing tours, and any other information of interest.
Resolving guest issues and using their feedback to improve guest satisfaction
Delegating duties to your team while also setting exceptional standards
Ensuring every guest enjoys discretion, ethical behavior, privacy and confidentiality
Leading the way as a brand ambassador to promote the hotel’s other businesses
Assisting room operations by supporting, by not limited to: Front Desk, Bell Services, Housemen, IRD and Door Attendant duties during peak business periods to ensure seamless guest service, operational efficiency, and an exceptional guest experience.
What we need from you
Communication and customer service skills; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Strive for excellence in an eager and motivated manner
Excellent guest and community relations
A High School diploma / qualification. College and university degree would be a bonus
Experience in an upscale hotel / equivalent environment as a Concierge or related discipline
Fluent English, any additional languages would be great
Ability to carry or lift items weighing up to 50 pounds
May be required to work nights, weekends and/or holidays.
What you can expect from us
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Vous ne répondez pas tout à fait à toutes les exigences, mais croyez quand même que vous seriez le candidat idéal pour le poste ? Nous ne le saurons jamais à moins que vous n'ayez appuyé sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
Informations importantes:
- La fourchette salariale indiquée est la plus basse à la plus élevée que nous croyons, de bonne foi, que nous paierions pour ce poste au moment de cette publication. Nous pourrions finalement payer plus ou moins que la fourchette affichée, et la fourchette pourrait être modifiée à l’avenir. Le niveau de rémunération d'un employé au sein de la grille salariale sera déterminé en fonction de plusieurs facteurs, notamment la formation pertinente, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, les destinations géographiques, le rendement, les horaires de travail, les exigences de voyage, les indicateurs de vente ou de revenus, et les besoins de l'entreprise ou de l'organisation.
- Aucun montant de rémunération n'est considéré comme un salaire ou une compensation tant qu'il n'est pas gagné, acquis et déterminable. Le montant et la disponibilité de toute prime, commission ou autre forme de compensation attribuable à un employé particulier demeurent à la seule discrétion de la Société, sauf et jusqu’à ce qu’il soit payé, et peuvent être modifiés à la discrétion exclusive de la Société, conformément à la loi.
- L’EEO est la loi – cliquez ici pour plus d’informations sur l’égalité des chances pour les employeurs des minorités/femmes/anciens combattants protégés/personnes handicapées/orientation sexuelle/identité de genre.
- Si vous avez besoin d’un aménagement raisonnable pendant le processus de demande, veuillez cliquer ici.
- IHG n’accepte pas les candidatures, demandes de renseignements ni CV/CV non sollicités provenant d’agences de recrutement ou de placement. Veuillez cliquer ici pour connaître notre politique d’agence.
- Si vous résidez ou postulez à un poste dans l’État de Washington, veuillez cliquer ici pour lire les avantages applicables.
- Pour les postes ou candidats à San Francisco seulement : conformément à l’Ordonnance sur la chance équitable de San Francisco, nous considérerons pour l’emploi des candidats qualifiés ayant un casier judiciaire d’arrestation et de condamnation.
Hiring Salary: USD 37.61 - 37.61 Hourly
