Assistant Human Resources Manager
Hotel Brand: InterContinental
Location: Qatar, Doha
Hotel: IC - Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar
Job number: 169606
About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Located within the InterContinental Doha Beach & Spa in West Bay Lagoon, Mykonos Restaurant offers a contemporary Greek-taverna dining experience in a luxurious setting. The décor evokes the feel of the Greek islands, using whites and blues, with an expansive terrace overlooking the pool and Arabian Sea. Live bouzouki music and vibrant ambiance add to the dining experience on select evenings.
Your Day to Day
As an Assistant HR Manager, you will play a key role in supporting the day-to-day delivery of the hotel's People & Culture strategy and HR operations. Working closely with colleagues, managers, and department leaders, you will help create an engaging, inclusive, and high-performing workplace while ensuring that HR practices are consistently aligned with hotel, IHG, and local requirements.
The successful candidate will be a confident HR professional who combines strong employee relations skills with sound knowledge of HR operations, recruitment, colleague engagement, performance management, and talent development.
Key Responsibilities Included:
- Support the effective day-to-day operation of the Human Resources function.
- Ensure HR policies, procedures, and processes are consistently implemented across the hotel.
- Provide guidance to managers and colleagues on HR policies, procedures, benefits, and employment-related matters.
- Maintain accurate and confidential colleague records and ensure HR documentation is complete and up to date.
- Support the preparation of HR reports, statistics, and workforce analysis as required.
- Ensure HR systems and colleague information are maintained accurately and in a timely manner.
- Support the implementation of IHG People & Culture initiatives and hotel-specific HR priorities.
- Assist with audits and ensure HR practices remain compliant with applicable legislation and company requirements.
- Act as a trusted point of contact for colleagues and managers on day-to-day employee relations matters.
- Support managers in addressing performance, attendance, conduct, grievance, and other employee relations matters fairly and consistently.
- Conduct or support colleague meetings, investigations, and disciplinary processes in line with hotel policies and local legislation.
- Promote an open-door culture and encourage colleagues to raise concerns and feedback appropriately.
- Support initiatives that strengthen colleague engagement, wellbeing, recognition, and retention.
- Monitor colleague feedback and identify opportunities to improve the overall employee experience.
- Promote the hotel's values and IHG's culture and behaviours throughout the colleague journey.
- Support the end-to-end recruitment process for assigned positions.
- Work closely with department heads to understand vacancies, profiles, and recruitment requirements.
- Screen candidates, coordinate interviews, participate in assessments, and provide HR recommendations where required.
- Support the preparation and issuance of employment offers in line with approved budgets and policies.
- Coordinate pre-employment documentation, medical requirements, references, and other onboarding requirements.
- Ensure new colleagues receive a smooth and engaging onboarding experience.
- Maintain an active understanding of the local talent market and support initiatives to attract high-quality candidates.
- Promote internal mobility and career opportunities where appropriate.
- Support the implementation of the hotel's performance management processes.
- Guide managers and colleagues on goal setting, performance reviews, development plans, and performance improvement processes.
- Monitor completion of performance-related activities and follow up with departments where required.
- Support talent identification, succession planning, and career development initiatives.
- Work closely with Learning & Development to identify development opportunities based on business and colleague needs.
- Encourage a culture of continuous feedback, coaching, and professional development.
- Support internal career movement and development opportunities across the hotel.
- Support the planning and implementation of colleague engagement initiatives and activities.
- Contribute to employee engagement surveys and action planning.
- Support recognition programmes and colleague appreciation initiatives.
- Assist in organising colleague events, celebrations, wellbeing activities, and communication campaigns.
- Work with the People & Culture team to promote wellbeing and a positive workplace culture.
- Encourage colleague participation in hotel and IHG initiatives.
- Ensure HR practices are aligned with IHG policies, hotel procedures, and applicable local employment legislation.
- Maintain confidentiality and appropriate handling of sensitive colleague information.
- Support HR audits and ensure required documentation and records are maintained.
- Monitor attendance, leave, and other employment-related matters and highlight areas requiring management attention.
- Support the consistent application of hotel policies and procedures across all departments.
- Provide managers with appropriate HR guidance while escalating complex matters to the HR leadership team when required.
- Build strong working relationships with General Managers, Department Heads, managers, and colleagues across the hotel.
- Partner with operational leaders to understand business needs and provide practical HR solutions.
- Communicate HR initiatives, policies, and changes clearly and effectively.
Represent the Human Resources function professionally and maintain a high level of confidentiality and integrity.
What We Are Looking For
- Previous experience in an Assistant HR Manager, HR Business Partner, or similar HR role, preferably within a hotel or hospitality environment.
- Previous experience in a luxury or five-star hotel environment is an advantage.
- Strong knowledge of HR operations and employee relations.
- Practical experience in recruitment and talent acquisition.
- Good understanding of performance management, colleague engagement, and HR policies.
- Strong interpersonal and communication skills, with the ability to build credibility at all levels of the organization.
- Confident advising managers and handling sensitive employee relations matters.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- High level of integrity, confidentiality, and professional judgement.
- Proactive approach with the ability to identify issues and provide practical solutions.
- Good knowledge of Microsoft Office and HR systems.
- Strong English communication skills; additional languages are an advantage.
- Degree or qualification in Human Resources, Business Administration, Hospitality Management, or a related field is preferred.
What We Offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
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