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PT 夜间审计 洲际酒店

2482x804-hoteloperations
2482x804-hoteloperations
洲际
洲际

Hotel Brand: InterContinental
Location: United States, Ohio, Cleveland

酒店: 克利夫兰 (CLEHA),卡内基大道 9801 号,44106

工作编号:130198

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 

Key Accountabilities

  • Be the warm welcome that kicks off a memorable guest experience. 
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
  • Handle cash and credit transactions. 
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. 
  • Take pride in your appearance and place as a brand ambassador. 
  • Always know what events and activities are on the day’s schedule. 
  • Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. 
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. 
  • Fluency in the local language - extra language skills would be great, but not essential. 
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job. 
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. 
  • Experience - ideally you’ll have spent at least one year in a front desk or guest service position. 
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

我们是谁

作为世界上第一个也是最全球化的豪华酒店品牌,洲际酒店(& Resorts)自 20 世纪 40 年代以来一直是国际旅行的先驱,我们热衷于在真正令人印象深刻的环境中分享我们闻名遐迩的国际专业知识和文化智慧。 作为洲际酒店®️ 品牌的真正代言人,我们都深感自豪。要成为品牌的一员,你必须对旅行充满渴望,对文化充满热情,对多样性充满欣赏。 我们为那些寻求更丰富世界观的人创造鼓舞人心的体验。 如果您想拥抱充满机遇的世界,我们欢迎您加入世界上最国际化的豪华酒店品牌。

虽然不完全符合所有要求,但仍然认为自己非常适合这份工作? 除非您点击 "申请 "按钮,否则我们永远不会知道。 今天就与我们一起开始您的旅程。

重要信息

  • 列出的薪资范围是从最低到最高的薪资范围,我们真诚地相信在发布此职位时我们会支付该薪资。 我们最终支付的金额可能会高于或低于公布的范围,并且该范围将来可能会进行修改。 员工在薪酬范围内的薪酬位置将基于多种因素,包括相关教育、资格、证书、经验、技能、资历、地理位置、绩效、轮班、旅行要求、基于销售或收入的指标以及业务或组织需求。
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
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