客房部协调员客房部协调员

岗位职责/职位描述

·Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意
·Receives, records, and distributes various reports
接收 、记录并分发各种报告
·Receives, records, and transmits guest requests accurately
准确接听 、记录并传达客人的请求
·Responsible for entering accurate room status into computer daily and investigate discrepancies
负责每天将客房情况准确的输入电脑并调查各种异常情况
·Maintains and update administrative data
保持和更新管理数据
·Maintains working area and equipment in a proper state of cleanliness and repair
确保工作区域和设备得到良好的清洁和修缮
·Report guest complaints to Executive Housekeeper or delegate immediately
及时向行政管家或其代理人汇报客人的投诉情况
·Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准
·Attends meetings and training sessions as required
按要求参加会议和培训活动
·Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才
·Adheres to Housekeeping standards and procedures and enforces same
遵守并执行客房部的各项标准和工作程序