家政协调员
Hotel Brand: InterContinental
Location: Canada, Ontario, Toronto
酒店:多伦多中心(YYZTC),西前街 225 号,M5V2X3
Job number: 136935
DUTIES AND RESPONSIBILITIES:
- Assign rooms for cleaning, pick up and turndown for room attendants.
- Make note and inform front desk and airline coordinator of any open rooms.
- Issue keys to room attendants by logging key numbers on the sign in sheet.
- Prepare room attendants caddies with assignments and keys.
- Issue room attendants caddies and cleaning buckets.
- Collect and review all paperwork from prior shift room attendants. Be sure to note any and correct discrepancies.
- Report maintenance and housekeeping deficiencies using the established procedures. Compile reports and maintain the integrity of the espresso system.
- Log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately. Notify management of any guest complaints immediately.
- Inventory and return all keys and pagers to key cabinet. Notify security immediately of any is missing keys.
- Restock all room attendant caddies in preparation for the next shift.
- Take inventory and leave information of all supply needs to be ordered the next day.
- Inform supervisors and room attendants of status of their assigned rooms.
- Maintain a clean and organized work area by insuring the desk and drawers are clean at all times.
- Insure the office is properly stocked with all office supplies including logs, guest amenities and stationary items.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May assist with other duties as assigned.
Qualifications and Requirements:
High School Diploma or equivalent plus 1-2 years housekeeping experience. Administrative experience preferred. Must speak fluent English.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 25 pounds
- Communicating with customers, employees, and third parties
- Use a keyboard to generate correspondence, reports, etc.
- Handling objects, products and computer equipment
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with employees.
- Reading and writing abilities are utilized often when compiling room assignments, departmental records, logs, or paperwork.
- Basic mathematical skills are used often.
- May be required to work nights, weekends, and/or holidays.
HEALTH & SAFETY
Because safety is the responsibility of all colleagues, the following points outline your responsibility for safe work practices and control of physical hazards.
- Follow safe work procedures as outlined in departmental policy and procedures manuals, including the use of personal protective equipment
- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health & Safety Act and Ministry of Labour
- Report all injuries or illnesses to supervisor or manager immediately
- Participate in Joint Health & Safety Committee by bringing health and safety concerns or issues to the attention of the committee
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