Guest Service Agent - Holiday Inn & Suites Al Khobar

Welcome to Holiday Inn & Suites Al Khobar. At this truly first 5 Stars Holiday Inn & Suite in the World, you'll discover modern design, friendly service, and a wonderful location. In addition to being close to the Eastern Province’s business hubs and commercial district, we are also only a short drive from the Khobar sea-front promenade and steps away from Dhahran Mall. Three worldly dining outlets await you; a fine dining Indian Restaurant that will take you on a culinary journey with the very best of Indian spices, an Italian Restaurant that’ll pamper your taste buds with fresh ingredients, and an all-day dining restaurant that serves international and continental delicacies like no other. Guests may take advantage of a variety of amenities like a swimming pool and an award-winning Spa & Health club to Relax and unwind. With more than 4,000 square meters of meeting space, we have what it takes to cater your business needs, from small board meetings to big conferences and wedding hall; We always have business and leisure travelers in mind. We provide the perfect spaces to connect. Whether it’s flexible meeting spaces for you to host your clients, or celebratory dinner after a successful pitch, we’re there to meet your needs and do your business brilliantly. With rooms, technology, and more space to connect, just imagine the memorable moments you’ll create when everyone gets together for a group, event, or a meeting.

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills:

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

 In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Staybridge Suites brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.