Full Time Guest Service Agent
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Tasmania, Hobart
酒店：利物 浦街 110 号霍巴特 (HBAHO)
Job number: 138473
What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day to day
•Be the warm welcome that kicks off a memorable guest experience
•Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
•Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
•Handle cash and credit transactions
•Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
•Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
•Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
•Take pride in your appearance and place as a brand ambassador
•Always know what events and activities are on the day’s schedule
•Jump into other ad-hoc duties when your colleagues need your help
我们是谁
加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。 皇冠假日酒店在全球各地拥有 420 多家酒店，是您商务、休闲或两者兼顾的完美选择。 我们精心设计了我们的空间，以鼓励、支持和庆祝伟大的联系。 我们也非常重视会议和活动，是国内和全球团体值得信赖和重视的合作伙伴。
我们的品牌服务风格 "Dare to Connect "就是为连接而设计的。 专为人类设计，而非无名客人或同事。 依然专业，但在情感层面触动了客人。 在这里，同事们发挥主观能动性和个性，因为他们对客人的体验起着至关重要的作用。 皇冠假日酒店每一位同事的职责都是创造令人难忘的情感联系，而每一位领导者的职责都是创造一个可以实现情感联系的环境。
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
