About Us
Under the guidance and direction of the Director of Sales, within the limits of established IHG Hotels and local policies and procedures, As Sales Manager you’ll develop and set revenue sales strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.
Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to display of Brand Service Behaviors- Dare to Connect:
·Dare to make the first move
·Adapt to the moment
·Relate to the business
·Enable quality downtime
Your day to day
Essential Duties and Responsibilities – (Key Activities)
•Monitors competitors activities and assists in marketing intelligence
•Refers sales leads to appropriate personnel within the InterContinental Hotels Group
•Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
•Services existing business through management of account bases
•Sell all facets of the hotel
•Develop and maintain a regular pattern of sales calls, meeting with principals of target market
•Provides direction on, and conducts market research and analysis
•Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
•Builds profile within local market place through attendance at various events and local market place
•Conduct client interviews
•Entertain clients
•Plan and conduct familiarization tours and site inspections
Other Tasks and Responsibilities
•Travel when required to promote the hotel and develop potential business
•Maintain regular contact with the ICHG hotels in your region and the regional reservation office
•Monitors existing business and inputs into sales strategy meetings to maximize business
•Grows existing business and establishes and pursues leads which will develop business
•Interfaces with operations on a timely basis & Initiates and prepares tenders for business.
•Assesses sales and marketing data
•Assists with the preparation of new products and services
•Assists in the evaluation of sales and marketing activities
•Analyses sales mix and likely impact on hotel goals
•Implement direction from Director of Sales and Marketing and Regional Managers
•Liaison with advertising agency
•Stock control of collateral
•Collateral input
•Execute advertising/creative briefs in a timely manner
What we need from you
KEY RELATIONSHIPS
•Key Internal Relationships: Accounting, Front office, Banqueting, Reservations
•Key External Relationships: Clients, Business associations
SELF MANAGEMENT
•Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
•Comply with Company Grooming Standards and maintain a high standard of personal hygiene and be well groomed and well dressed at all times
•Comply with Time and Attendance Policies
•Actively participate in training and development programs and maximize opportunities for self development
CUSTOMER SERVICE
•Demonstrate service attributes in accordance with industry expectations and company standards including:
•Being attentive to Guests
•Accurately and promptly fulfilling Guests requests
•Anticipate Guests needs
•Maintain a high level of knowledge which affects the Guest experience
•Demonstrating a ‘service’ attitude
•Taking appropriate action to resolve guest complaints
•Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
HEALTH, SAFETY & SECURITY
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
Familiarize yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
General
•Comply with the Company’s Corporate Code of Conduct
•Familiarize yourself with the company values and model desired behaviors
•Perform tasks as directed by the Manager in pursuit of the achievement of business goals
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
