Franchise Hotel - Room Service Order Taker - Th8 Palm Hotel, Vignette Collection

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Your day to day

·         Is responsible for answering all telephone calls and prioritizing said calls.

·         Must have very good telephone etiquettes.

·         Is directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

·         Should have good knowledge of room service menu's and ongoing promotions in other F&B outlet.

·         Should be able to provide recommendations and suggestions to guests upon request.

·         Is knowledgeable of all services, facilities and products offered by the hotel.

·         Considers the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.

·         Displays excellent conversation skills and selling techniques at all times.

·         Pays attention to guest orders, and know the menu thoroughly.

·         Writes down all information’s clearly. Highlight special requests.

·         Communicates with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

·         Informs the guest of approximate delivery time according to time evaluation system established by the Outlet Manager and the Sous Chef.

·         If the order has not been sent, up by this time, calls the guest to apologies and re-evaluate the delivery time.

·         Ensures correct posting in POS system for communication to the service and kitchen department.

·         Is able to perform all duties and tasks per the tasks required at the outlet.

·         Assists the department to drive guest satisfaction by providing consistent guest experiences.

·         Coordinates with Room Service Waiter/ Waitress, Supervisor & Minibar Attendant.

·         Reports positive and constructive guest feedback to the manager.

·         Promptly handles guest queries, complaints and all issues in a professional manner.

·         Has the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.

·         Ensures proper handover is given to the next shift.

·         Reports cleanliness and maintenance issues to the immediate supervisor.

·         Assists in carrying out scheduled inventories of products and operating equipment

·         Ensures that the place of work and surrounding area is kept clean and organized at all times.

·         Ensures proper appearance and grooming while on duty.

·         You will adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.

·         Performs any other assigned reasonable duties and responsibilities as assigned. 

What we need from you

·         Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage

·         Strong interpersonal and problem solving abilities

·         Highly responsible & reliable

·         Ability to work well under pressure in a fast paced environment

·         Ability to work cohesively with fellow colleagues as part of a team

·         Ability to focus attention on guest needs, remaining calm and courteous at all times

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.