Franchise Hotel - Restaurant Team Leader

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Your day to day

Team Leadership & Supervision: Lead, coach, and motivate the restaurant team to ensure smooth operations and provide excellent customer service.

Guest Service Excellence: Ensure all guests are greeted warmly and promptly, and that their dining experience exceeds expectations from arrival to departure.

Staff Training & Development: Train new employees, provide ongoing development opportunities, and ensure that team members are knowledgeable about the menu, services, and guest expectations.

Operational Management: Oversee daily restaurant operations, ensuring all tasks are completed on time, including setting up dining areas, managing reservations, and handling guest seating arrangements.

Quality Control: Monitor service standards, food quality, and guest satisfaction to ensure compliance with hotel policies and brand standards. Address and resolve any guest concerns or complaints swiftly and professionally.

Inventory & Stock Management: Assist in managing inventory levels, ensuring all supplies (menus, utensils, etc.) are stocked, and that the restaurant is prepared for service.

Health & Safety Compliance: Ensure the restaurant meets all health and safety regulations, including cleanliness, food handling, and hygiene standards.

Performance Monitoring: Assist in evaluating team performance, providing feedback, and implementing corrective actions as needed to ensure consistency and quality.

What we need from you

-   Presentable personality and hospitality traits

-   Previous experience in a supervisory or team leader role within the hospitality industry, preferably in a high-end hotel or restaurant.

-   In-depth knowledge of restaurant operations, customer service standards, and team management.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.