Franchise Hotel - Assistant Night Manager

About Us

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time.  You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time!  You will enjoy being surrounded by luxury and understand the importance of the finer details.

OUR CULTURE & VALUES

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other’s backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes
• Entrepreneurial mindset where innovation is key…we want to lead the way and are lucky to have the flexibility to do so!!!

Your day to day

Be part of a team that will challenge and inspire you every day. As Assistant Night Manager, you will work collaboratively with the Hotel’s Night Manager to lead the department and inspire and motivate the Night Porter to deliver exceptional service.  The day-to-day technical requirements of this role will see you completing the duties of a Night Auditor/Supervisor in addition to stepping into higher duties and taking responsibility for the leadership of the department when the Night Manager is not on shift.

As a dedicated people leader, you will promote teamwork and uphold service quality through effective communication and coordination with other departments. Supporting the training and development of the Night Porter, you will nurture their growth and potential.  Inspire and motivate the team to deliver exceptional service, focusing on Brand Standards, Loyalty Recognition, and effective problem handling. Welcoming guests upon arrival, you will engage with them meaningfully to ensure their needs are met, responding promptly and gracefully to feedback and complaints, building lasting relationships that enhance guest satisfaction.  

When you are the sole Manager on shift, you will be required to step into the position of first responder and key holder, responding promptly to emergency situations.  You will champion hazard identification through regular inspections, evaluating risks, and implementing control measures to create a safe and secure environment. Upholding high levels of hotel security, you will demonstrate attentiveness to individuals entering the hotel and raise alarms if necessary.  

What we need from you

This role could be a good fit for you if you have…

• Previous Night Audit or Finance experience.
• Strong analytical and organisational skills with meticulous attention to detail
• Been known as a quick learner with a can-do attitude
• Self-motivation, resilience, agility and skilled at multitasking
• Familiarity with Hotel Property Management Systems (PMS) Opera and Booking Engines.
• Full provisional driver's license 
• Current First Aid/CPR Qualification (or be prepared to undertake training within your first four weeks)
• Current RSA Statement of Attainment

What we offer

Hotel X is an exciting brand (a little different from the norm). We take our work seriously, injecting passion into the delivery of a memorable guest and employee experience. To do this well, we prioritise quality in everything we do, recognising that every member of our team has an important role to play in bringing our brand to life. 

As a valued member of our dynamic team, you will have access to:

• Fun!!!  Enjoy team building, regular events, and a vibrant atmosphere
• The IHG Employee Room Benefit & Friends and Family Program 
• Sales incentives and recognition schemes 
• Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources
• Career development, mentoring and community support opportunities 
• The chance to experience a unique Hotel environment, a little different to the norm!

Come and discover the ultimate experience of luxury, hospitality and style at Hotel X.  Email your cover letter and resume to hr@hotelx.com.au.