餐饮服务员餐饮服务员
Hotel Brand: Vignette Collection
Location: China, Shanghai
酒店：上海冰雪大世界酒店（SHAGN），浦东新区南汇新城镇银飞路 399 弄 1 号，邮编 200135
职位编号：1201 14
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- 按照部门的规范和程序提供高标准的餐饮服务
- Communicate to his/her superior any difficulties, guest comments and other relevant information
- 与上级领导交流有关疑难，客人意见和其它相关信息
- Establish and maintain effective employee working relationships
- 与员工建立并保持良好的工作关系
- Attend and participate in daily briefings and other meetings as scheduled
- 参加和参与每日的例会和其它计划好的会议
- Attend and participate in training sessions as scheduled
- 参加和参与计划好的培训课程
- Prepares for service by ensuring:
- 确保部门的以下各项工作就绪为客人提供服务：
- Grooming is impeccable and in accordance with ICHG personal presentation standards
- 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
- Outlet equipment is clean
- 设备干净
- Equipment is sorted and stored
- 设备分类且存放好
- Glassware is polished
- 玻璃器皿擦亮
- Flatware is polished
- 擦亮餐具
- China is clean
- 清洁瓷器
- Waiter stations are prepared
- 准备好服务台
- Cutlery is placed for buffet and table service
- 摆放好自助餐桌上的餐具
- Tables are set
- 摆设好餐台
- Reservations are read and familiarized
- 阅读并熟悉预订
- Special occasions are ready
- 准备好特别活动
- Music is on
- 放音乐
- Lighting is on
- 开灯
- Outlet is ready for service and guest comfort
- 酒吧准备就绪为客人提供舒适的服务。
- Carries out effective service by ensuring:
- 高效的提供服务：
- Guests are greeted and seated
- 迎宾并安排客人就坐
- Daily specials are explained and upsold
- 说明并推销每日特价
- Food orders are processed accurately
- 准确的下餐单
- Trays and tray jacks are effectively used
- 有效的利用托盘和托盘架
- Food orders are taken quickly
- 快速的为客人写餐单
- Payment methods are handled accurately
- 确的处理付款方法
- Working areas are cleaned and re-set quickly
- 快速的清洁工作区和重新布置
- Bar is clean
- 清洁的酒吧
- Used ashtrays are regularly cleaned
- 定时清理用过的烟灰缸
- Guests are conversed with in relation to the food and beverage products
- 与客人谈论有关的餐饮产品
- Carries out effective beverage service by ensuring:
- 通过确保以下内容高效的提供饮品服务：
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
- 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
- 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
- Promoting and selling cocktails to guests
- 向客人推销鸡尾酒
- Making and presenting cocktails
- 调配和装饰鸡尾酒
- Coffee and tea are served hot and in accordance with standard
- 按规范提供热的咖啡和茶
- Take appropriate action to resolve guest complaints
- 正确处理客人的投诉。
- Food and beverage stock is stored in relation to hotel procedures
- 按照酒店的规定存储餐饮存货。
- Perform related duties and special projects as assigned
- 承担相关的职责和安排的特别项目。
我们是谁
洲至奢选是一个多元化的奢华酒店集团，以全新的视角，为人们提供更真实、更周到的旅行方式。 我们创建了一个系列品牌，为宾客和同事提供鼓舞人心的全新选择。 我们所做的一切都以人为本，旨在更好地重塑奢华酒店业。 我们的酒店各具特色，拥有自己独特的外观和故事。
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