餐饮服务员餐饮服务员
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- 按照部门的规范和程序提供高标准的餐饮服务。
- Communicates to his/her superior any difficulties, guest comments and other relevant information
- 与上级领导交流有关疑难，客人意见和其它相关信息。
- Establishes and maintains effective employee working relationships
- 与员工建立并保持良好的工作关系。
- Attends and participates in daily briefings and other meetings as scheduled
- 参加和参与每日的例会和其它计划好的会议。
- Attends and participates in training sessions as scheduled
- 参加和参与计划好的培训课程。
- Prepares for service by ensuring:
- 确保部门的以下各项工作就绪为客人提供服务：
- Grooming is impeccable and in accordance with ICHG personal presentation standards
- 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
- Outlet equipment is clean
- 设备干净
- Equipment is sorted and stored
- 设备分类且存放好
- Glassware is polished
- 玻璃器皿擦亮
- Flatware is polished
- 擦亮餐具
- China is clean
- 清洁瓷器
- Waiter stations are prepared
- 准备好服务台
- Cutlery is placed for buffet and table service
- 摆放好自助餐桌上的餐具
- Tables are set
- 摆设好餐台
- Reservations are read and familiarized
- 阅读并熟悉预订
- Special occasions are ready
- 准备好特别活动
- Music is on
- 放音乐
- Lighting is on
- 开灯
- Outlet is ready for service and guest comfort
- 酒吧准备就绪为客人提供舒适的服务。
- Carries out effective service by ensuring:
- 高效的提供服务：
- Guests are greeted and seated
- 迎宾并安排客人就坐
- Daily specials are explained and upsold
- 说明并推销每日特价
- Food orders are processed accurately
- 准确的下餐单
- Trays and tray jacks are effectively used
- 有效的利用托盘和托盘架
- Food orders are taken quickly
- 快速的为客人写餐单
- Payment methods are handled accurately
- 确的处理付款方法
- Working areas are cleaned and re-set quickly
- 快速的清洁工作区和重新布置
- Bar is clean
- 清洁的酒吧
- Used ashtrays are regularly cleaned
- 定时清理用过的烟灰缸
我们是谁
加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。 皇冠假日酒店在全球各地拥有 420 多家酒店，是您商务、休闲或两者兼顾的完美选择。 我们精心设计了我们的空间，以鼓励、支持和庆祝伟大的联系。 我们也非常重视会议和活动，是国内和全球团体值得信赖和重视的合作伙伴。
我们的品牌服务风格 "Dare to Connect "就是为连接而设计的。 专为人类设计，而非无名客人或同事。 依然专业，但在情感层面触动了客人。 在这里，同事们发挥主观能动性和个性，因为他们对客人的体验起着至关重要的作用。 皇冠假日酒店每一位同事的职责都是创造令人难忘的情感联系，而每一位领导者的职责都是创造一个可以实现情感联系的环境。
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
