Duty Manager | Hotel Indigo Auckland

Who we are

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade – once home to Dexter and Crozier’s “The Motor House” – while creating a fresh, modern hospitality experience. 

We're seeking a Duty Manager to join our Front Office team. Reporting to the Front Office Manager, you'll lead operational shifts, deliver our signature guest experience, and support hotel operations across departments. As a key team member, you'll embody our brand values while ensuring exceptional service standards that connect guests with the vibrant culture of midtown Auckland.

A little taste of your day-to-day 

• Lead shifts within front office operations, managing guest experiences, team performance and hotel operations 
• Prioritize workload and ensure the team delivers authentic, memorable experiences 
• Drive results that positively impact hotel performance 
• Have authentic conversations with guests to resolve issues, queries or concerns 
• Serve as the first point of contact for any critical emergency situations 
• Support all areas of the hotel as needed, working collaboratively with the wider team 
• Contribute to the ongoing development of our Front Office department and team members operational requirements and team development

What we need from you 

• Minimum 3 years’ experience in a Guest Services related position with leadership experience, preferably within a hotel/hospitality environment
• Qualifications in Hotel Management and/or in Business Administration related field preferred
• Valid (or ability to acquire) NZ General Managers certificate, Liquor license, First Aid Qualifications and Driver's License 
• Experience using hotel property management and point of sale systems (Hotel Key is ideal!)
• Passionate about guest services and working as part of a team
• Excellent written and verbal communication skills
• Full working rights within New Zealand with no restrictions

What you can expect from us 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.  

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.