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Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Role Summary

Lead a support service team of content managers and curators, who’s sole responsibility is to look after the end-to-end lifecycle management of visual assets and content, across the IHG ecosystem.

The ideal candidate will have extensive experience providing stakeholder support services for DAM and PIM systems and optimizing existing services to improve user experience or introduce new innovation. Candidate must possess infallible technical organization skills and understand how to communicate with and manage a team. Candidate will track and actively improve upon a range of key metrics in order to grow our organization’s content development capabilities. Candidate will reporting to the Global Head of Content.   

Responsibilities

Oversee a team of Content Curators (Managers) responsible for end-to-end lifecycle management and administration of visual assets and product content, including:

• Oversee end-to-end lifecycle management of assets.
• Reviewing workflow submissions; accepting, routing and rejecting. Suggest optimizations for forward improvement.
• Help train new and existing users; Periodically on-board third-party external users.   
• Governance enforcement of data and file standards.
• Perform manual corrections and light editorial to submitted content, when necessary. 
• Granting and supporting “process exceptions” when needed.
• Create new fields, classes, objects, entities as needed; improve data classifications and associations between content types. 
• Perform and audit quality control.
• Manage access and permissions for platform user accounts.
• Manage data classifications and associations between content types. 
• Enforce the governance of data requirements and file standards; work with core team to continuously improve governance policy. 
• Provide occasional ‘white glove’ services for exec leadership and bespoke Corp requests. 
• Work with platform and tech support leads to contribute to policy and operations. 
• Hires, trains, and manages staff.  Establishes performance goals and objectives. 
• Provides on-going professional guidance and direction to direct reports.
• Conducts annual performance appraisals and recommends salary action. 

Qualifications

• 5+ years of direct experience in digital asset management and/or distribution platforms, such as DAM, PAM, PIM, MDM, CMS/WCM, and others. 
• 3+ years experience managing teams or direct reports.
• Knowledge of modern multimedia file formats, including those for still images, moving images, audio, graphics, and interactive content.
• Expertise with metadata management.
• Skill with project management solutions.
• Advanced writing and editing skills; excellent verbal and presentation skills.
• Knowledge of current tools and industry trends in content management, with an emphasis on e-comm and marcom applications (both informational and transactional).
• Excellent analytical skills and attention to detail.    
• Demonstrated experience in leading and developing people.
• Hospitality industry experience a plus, but not required. 

Essential Duties

• Work directly with business partners to determine and fully understand business objectives and necessary deliverables. 
• Analyze customer feedback, business strategies, objectives and system/application architecture to determine technical and process requirements. 
• Learn the operational requirements of the new content management platform and all its constituent dependencies, as well as those that created it.    

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.  IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.  

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued.  

We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

The salary range for this role is $58,834 to $140,000. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

**This job is also eligible for bonus pay. 

At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world. 

You can apply for this role through the link below (or through an internal career site if you are a current employee). 

Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Atlanta based, hybrid schedule - 3 days a week in office