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2482x804-hoteloperations
2482x804-hoteloperations
洲际
洲际

Hotel Brand: InterContinental
Location: United States, Indiana, Indianapolis

酒店:印第安纳波利斯(INDMK),西市场街 17 号,46204

Job number: 134080

About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. Opening Winter 2025. 

This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future.  The landmarked Illinois Building showcases a $110 M restoration to feature 170 
Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. 

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. 

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

  • Do the right thing
  • Show we care
  • Aim higher
  • Celebrate difference
  • Work better together

At IHG we promise to give colleagues:

  • Room to Belong: Enable
  • Room to Grow: Enrich
  • Room to Make a Difference:  Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

  • Thoughtful
  • Cultured
  • Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

  • We Invite Discovery
  • We Embrace Empowerment
  • We Champion Possibility

About this position

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. 

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

  • Building guest relationships through a swift, professional and highly personal service
  • Collating and sharing expert local knowledge of events, places of interests and restaurants
  • Resolving guest issues and using their feedback to improve guest satisfaction
  • Delegating duties to your team while also setting exceptional standards
  • Ensuring every guest enjoys discretion, ethical behavior, privacy and confidentiality 
  • Leading the way as a brand ambassador to promote the hotel’s other businesses

Qualifications and Expectations:

  • Communication and customer service skills
  • Hands-on experience with brewing equipment 
  • Knowledge of various hot and cold beverage recipes and espresso production 
  • Strive for excellence in an eager and motivated manner
  • Possess the ability to work under pressure
  • Demonstrate exceptional timekeeping and reliability
  • Passion for coffee and coffee artistry
  • A High School diploma / qualification. College and university degree would be a bonus
  • At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline
  • Fluent English and local language are essential, any additional languages would be great
  • At least one years’ supervisory experience or equivalent combination of education and experience

 

我们是谁

作为世界上第一个也是最全球化的豪华酒店品牌,洲际酒店(& Resorts)自 20 世纪 40 年代以来一直是国际旅行的先驱,我们热衷于在真正令人印象深刻的环境中分享我们闻名遐迩的国际专业知识和文化智慧。 作为洲际酒店®️ 品牌的真正代言人,我们都深感自豪。要成为品牌的一员,你必须对旅行充满渴望,对文化充满热情,对多样性充满欣赏。 我们为那些寻求更丰富世界观的人创造鼓舞人心的体验。 如果您想拥抱充满机遇的世界,我们欢迎您加入世界上最国际化的豪华酒店品牌。

虽然不完全符合所有要求,但仍然认为自己非常适合这份工作? 除非您点击 "申请 "按钮,否则我们永远不会知道。 今天就与我们一起开始您的旅程。

重要信息

  • 列出的薪资范围是从最低到最高的薪资范围,我们真诚地相信在发布此职位时我们会支付该薪资。 我们最终支付的金额可能会高于或低于公布的范围,并且该范围将来可能会进行修改。 员工在薪酬范围内的薪酬位置将基于多种因素,包括相关教育、资格、证书、经验、技能、资历、地理位置、绩效、轮班、旅行要求、基于销售或收入的指标以及业务或组织需求。
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG 不接受人事或招聘机构的申请、问询或未经请求的简历。 请点击此处查看我们的代理政策。
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