Chief Concierge - InterContinental Perth City Centre

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

The Bell / Concierge Department is responsible for the smooth coordination and supervision of the guest arrival and departure experience, and acts as welcome and farewell representatives of the Hotel.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your day to day

Are you perceptive, proactive, meticulous, knowledgeable, refined & personable? These are some of the luxury service behaviours we are looking for.

Reporting to the Rooms Division Manager, the Chief Concierge the successful candidate will lead a small team of approximately 2 Concierge Attendants and 8 Bell Attendants to ensure a memorable guest experience aligned with our Luxury Fundamentals service style.

Key Responsibilities will include:|

• Leading the co-ordination of any guests' needs, special requests, and inquiries to ensure superior & memorable experiences for our guests.
• Creation of new & unique guest experiences fitting our various guest demographics (eg: experiences that cant necessarily be found by everyone on google).
• Being knowledgeable with facilities, activities, equipment, services and other pertinent information in order to provide memorable guest experiences and Colleague upskilling.
• Effectively communicating to all hotel Colleagues the city happenings, in particular special events.
• Working in strong collaboration with the Front Office Manager, Duty Managers and all other leaders across the hotel.
• Establish and manage the team roster and labour costs in accordance with business needs and ensure the department is manned accordingly. 
• Continually improve the capability and competency of team members through systematic training and coaching.
• Drive success across a number of a key performance metrics through leading, developing, inspiring and motivating the team.

What we need from you

We're looking for someone to bring their personality, passion, energy to our hotel. The ideal candidate will also possess the following: 

• With a passion for guest service, you will have an in-depth and current knowledge of the Perth CBD and surrounding areas
• Experience engaging and leading a small team
• Superior communication skills and exceptional attention to detail
• High standard of personal presentation fitting of a luxury brand
• Ongoing and proven commitment to quality and providing a truly unique experience to guests
• Considerable experience as a Concierge or a similar position within a luxury hotel brand is desirable
• Membership in Les Clefs d’Or International is advantageous
• The flexibility to work various shifts on a rotating roster including evenings, weekends and public holidays
• You must meet the legal requirements to work in Australia.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• Free duty meal on shift
• Discounted CBD carparking 
• Paid birthday leave - hip hip hooray!
• Paid parental leave
• Proactive paid wellness and mental health days
• Support if interstate relocation is required (flight to Perth and 2 weeks accommodation)
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.