前台助理经理前厅副经理
Hotel Brand: InterContinental
Location: China, Beijing, Changchun
Hotel: Changchun High Tech Zone (CGQTZ), High-tech development zone, 100000
Job number: 135676
People
•Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
•Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
•Ensure your team are properly trained on systems, security, service and quality standards
Guest Experience
•Ensure your front office team delivers a great service, professional attention and personal recognition
•Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
•Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Financial
•Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
•Oversee night audit function and preparation of daily financial reports
•Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
4 years’ international luxury hotel experience in Front Office and at least 2 years' experience in the same position
我们是谁
作为世界上第一个也是最全球化的豪华酒店品牌，洲际酒店（& Resorts）自 20 世纪 40 年代以来一直是国际旅行的先驱，我们热衷于在真正令人印象深刻的环境中分享我们闻名遐迩的国际专业知识和文化智慧。 作为洲际酒店®️ 品牌的真正代言人，我们都深感自豪。要成为品牌的一员，你必须对旅行充满渴望，对文化充满热情，对多样性充满欣赏。 我们为那些寻求更丰富世界观的人创造鼓舞人心的体验。 如果您想拥抱充满机遇的世界，我们欢迎您加入世界上最国际化的豪华酒店品牌。
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
