Toro Toro General Manager (Full-Time) l InterContinental Miami Downtown

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the seventh year.

Your day to day:

As Toro Toro General Manager, you’ll manage food and beverage operations for Toro Toro Restaurant and Bar to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

1. People:

• Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Recommend or initiate any HR elated actions where needed

1. Financial:

• Help prepare the hotel’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage and labor costs
• Working with the catering office, identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled in a secure manner

1. Guest Experience:

• Make sure all food and beverage equipment is in operational condition and regularly cleaned
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

1. Responsible Business: 

• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

DUTIES AND RESPONSIBILITIES:

What we need from you:

• Some college and/or advanced training in food and beverage management
• 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
• Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
• Must speak local language
• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

Qualifications and Requirements:

What we offer:

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled