TMS Helpdesk Specialist
Marchio dell'hotel:
Località: Cina, Shanghai, Shanghai
Albergo: Corp Shanghai, 2° piano, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, distretto di Pudong, 200120
Job number: 138154
To perform the role as IT support to the TMS hotels. Ensure the consistency and quality in hotel IT operation and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver our Brand Standards through our people in a responsible way.
This role could be remote-based.
Your day to day
- Monitors various computer-related systems to ensure their normal functioning and serve operation departments.
- Report duty whenever required for problem-shooting.
- Resolve common issues faced by the customer by following a documented standard operating procedure (SOP) or scripts.
- Responsible for diagnosing, troubleshooting and resolving hardware and software failures, including operating system, application software, network equipment, etc.
- Communicate with users through telephone, Wecom, email and other means, provide remote assistance and technical support, to solve users in the use of IT equipment and applications in the process of the problem.
- Responsible for the daily maintenance and security management of the system, including virus protection, data backup, network monitoring, etc., to ensure the stable operation of the system and information security.
- Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
- Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation etc.
- Works on shift duty as required.
- Performs any other duties as required by Hotel Management Team.
- Proactively participates in the GC P&T IT projects deployment in the assigned area for testing, coordination, and implementation.
- Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area.
- Provides professional support and training to hotel to make sure the brand standard compliance.
- Supports GC P&T team to deliver and demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
- Summarize typical problems and solutions to improve work efficiency.
- Be a creditable IT professional that is trusted by superiors, colleagues, and the subordinates.
What we need from you
- College or above Diploma or Vocational Certificate in Computer Science or Information Technology or related field
- Minimum 3 years hotel IT related experience or an equivalent combination of education and work-related experience
- Professional knowledge and skills required for the job
- Good team player, proactive, self-motivated, responsible, hardworking and able to work under pressure.
- Strong analytical and problem-solving skills
- Good patience and sense of service
- Familiar with hotel operations
- Excellent written and verbal communication skills
- Strong learning ability, able to solve some technical or unexpected problems independently
- Recognize the need for continuous renovation and make adjustment based on the changes needed.
Chi siamo
IHG Hotels & Resort collabora per offrire una vera ospitalità per il bene su scala globale. Con uffici aziendali e oltre 6.000 destinazioni alberghiere in tutto il mondo, una carriera in IHG è il modo perfetto per ampliare i propri orizzonti. Sperimenterai la nostra cultura unica e i nostri colleghi brillanti che ti sosterranno e ti ispireranno. Con una serie di opportunità aziendali tra cui scegliere, ovunque tu sia nel tuo percorso professionale e qualunque cosa tu voglia ottenere, c'è spazio per te in IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
Offriamo un'ampia gamma di vantaggi progettati per aiutarti a vivere al meglio la tua vita lavorativa. Questi includono sconti impressionanti sulle fotocamere nelle nostre numerose proprietà, giorni di ricarica e giornate di volontariato durante tutto l'anno. Attraverso il nostro framework myWellbeing, ci impegniamo a sostenere il benessere nella salute, nello stile di vita e sul posto di lavoro. Offriamo una cultura unica e inclusiva, dove c'è sempre spazio per te per appartenere, crescere e fare la differenza.
La nostra missione è accogliere tutti e creare team inclusivi in cui celebriamo le differenze e incoraggiamo i colleghi a dare il massimo al lavoro. IHG® Hotels & Resorts offre pari opportunità di lavoro a candidati e dipendenti indipendentemente da razza, colore, religione, sesso, orientamento sessuale, identità di genere, origine nazionale, stato di veterano protetto, disabilità o qualsiasi altra categoria protetta dalle leggi applicabili. Promuoviamo una cultura di fiducia, sostegno e accettazione. Accogliendo sempre background, esperienze e prospettive diverse.
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