Senior Reservations Executive

We are looking for a driven Senior Reservations Executive (Full-Time) to join us at Kimpton Charlotte Square Hotel and InterContinental Edinburgh’s Cluster Commercial Team!

You will earn £30,500.00 salary, plus on target bonus of up to 10% 

InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant. 

You can have a sneak peak of the hotel at our instagram page @intercontinentaledinburgh

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

Check out our Instagram page @kimptoncharlottesquare

As a Senior Reservations Executive, you will play a pivotal part in ensuring the smooth operation of our reservations department, supporting the Reservations & Groups Manager in driving standards and monitoring performance. You will handle individual bookings, liaise with clients, and ensure that all reservations and related details are accurate and up to date. Additionally, you will identify further sales opportunities and contribute to revenue growth.

Your key responsibilities will include:

• Assisting the Commercial Office Manager in maintaining departmental standards and monitoring performance.
• Managing individual reservations efficiently while ensuring accuracy and maximising occupancy.
• Providing a high standard of service and handling special guest requests effectively.
• Ensuring all relevant booking systems, including OTA extranets, are consistently updated.
• Reviewing all reservation correspondence before guest arrivals to ensure accuracy.
• Completing daily and weekly reservations tasks to maintain smooth operations.
• Upselling room revenue and F&B outlets to maximise revenue.
• Identifying further sales opportunities and leads.
• Ensuring compliance with IHG and UK Managed Hotels' standards and procedures.

We’re looking for someone who:

• Has previous experience in a reservations or commercial team, preferably within a 4 or 5-star hotel or destination venue.
• Has a high level of attention to detail to ensure accuracy in reservations and occupancy optimisation.
• Has excellent communication and organisational skills, with the ability to build strong client relationships.
• Is proactive in identifying upselling and revenue opportunities
• Works collaboratively within a team to enhance our guest experience.

So why work for us (aside from joining an awesome team…)? Well, look no further! We can offer you…

• Financial security – guaranteed hours, paid overtime, free meals on shift, paid holidays, and enhanced sick pay. 
• Career growth – Extensive training and development opportunities, plus 2 paid volunteering days per year.
• Perks and discounts – Worldwide IHG employee rates, friends & family discounts, and access to exclusive deals on shopping, experiences, and more.
• Wellbeing focus – Generous maternity/paternity pay, access to an employee assistance programme, and mental health support.
• Hotel-specific benefits – A complimentary stay for you and a guest upon successful probation, discounts on F&B and spa/gym services.

Does this sound like a team you’d love to be a part of? Apply today!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe in creating a diverse and inclusive workplace where everyone has the same opportunities to develop and grow. All applicants and colleagues are considered without regard to race, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital status, or any other characteristic protected by law.