Direttore generale del ristorante

Main responsibilities:

• Oversee daily operations to ensure seamless service
  and quality standards.
• Manage staff working hours, holiday requests, and payroll tasks.
• Ensure accurate financial tracking, including cash-ups,ledger reconciliation, and month-end reporting.
• Maintain operational knowledge of the EPOS system and make necessary updates.
• Priorities customer service and guest needs in decision -making.
• Address and resolve complaints, escalating when necessary.
• Ensure the team proactively gathers and addresses allergy information.
• Lead, motivate, and manage front-of-house and bar staff.
• Conduct appraisals, manage performance, and handle staff absences.Implement and document training programs for all team members.
• Delegate tasks based on business needs and staff capabilities

Our requirements:

• Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment. 
• Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence. 
• A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities. 
• Excellent organizational and problem solving skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• A passion for food and beverage, with knowledge of culinary and mixology trends. 
• Familiarity with industry software and technology, including POS systems and inventory management software. 
• Fluent Polish and English.