Reservations&GSC Supervisor 预订及宾客服务中心主管

岗位职责/职位描述

·In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
 在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
·Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
·Promote the Hotel’s (and ICHG generally) products and services
 推销酒店（以及整个洲际酒店集团）的产品和服务
·Maintain a high level of product and service knowledge about all ICHG Hotels in your region
 充分了解所在地区的洲际酒店集团成员的产品和服务
·Develop and maintain a regular pattern of sales calls
 发展和维护常规电话销售模式
·Prepare and execute action plans which increase reservation sales and associated business
 为提高预订和相关业务制定并实施行动计划
·Record and process reservations made by phone/fax/email
 记录和处理通过电话，传真，电子邮件进行的预订
·Accept wait list reservations
 接受等待预订
·Process amendments to reservations such as extensions, early departures, etc
 处理延迟，早退等预订更改
·Manage “no show” reservations by investigation and recording of same
 调查和记录预抵未达预订
·Record special billing arrangements for groups and conventions
 准确输入团队和会议团队的特殊付款方式
·Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
 有信贷要求的预订须与前厅部和财务部经理保持密切联系优先沟通
·Maintain knowledge of special rates/ offers/ promotions
 掌握关于特价，优惠，促销活动的信息
·Monitor reservation levels and inform Managers of current and future occupancy rates
 监测预订情况，并向经理通报目前和将来的入住率
·Prepare reports as requested (eg to travel agents, business houses etc)
 按照要求准备报告（如给旅行代理和商业机构报告等）
·Prepare reservation sales reports
 准备预订销售报告
·Works with superior on manpower planning and management needs
 和上级一起进行人力规划和管理需求
·Works with superior in the preparation and management of the Department’s budget
 和上级领导一起编制和管理部门预算