Reservation Officer - Six Senses Ninh Van Bay

As Reservation Officer, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

 As Reservation Officer, I will assume full responsibility for the efficient operation of the Food and Beverage department to provide exceptional products and services within brand operating standards.

• Run daily reports for Reservation department, operational departments, Sales & Marketing.   
• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned. 
• Assist in all allocation of rooms. 
• Check and handle for special requests and hard blocking rooms as needed.   
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival. 
• Track future room availabilities based on reservations. 
• Monitor and update internet reservation system in coordinate with respected hosts.   
• Assist in determine room rates based on the selling tactics of the resort.   
• Assist in the management of the guest history and profile system. 
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency. 
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 
• Strictly adhere to LQA standards and guest comments. 

Requirement:

• Vietnamese candidates
• Have work experience as this position
• Attentiveness and patience for customers
• Active listening and effective communication skills
• Team spirit