Supervisore per la gestione della casa




Marca dell'hotel: Crowne Plaza Hotels & resort
località: Guam, Tamuning
Albergo: Resort Guam (GUMCR), 801 Pale San Vitores Road, 96913
Job number: 141696
Job Requirements:
- Must be able to work on Guam, USA without any restrictioins - US Citizens, US Permanant Residents or Residents of Federated States of Micronesia.
- This is entry-level Non-Exempt Hourly position, No relocation packages, No sponsorship for US work visa.
- Two (2) years supervisory housekeeping experience preferably in a full-service hotel of similar complexity.
What’s the job?
The Housekeeping Supervisor supervises the safety, cleanliness & upkeep of all guest rooms, public areas and laundry operations. This involves daily inspection, maintenance, reporting and follow through. This role ensures compliance with the brand; federal and state, and/or local regulatory and inspection requirements as well as supervision and inspection of the work of assigned housekeeping attendants to ensure product and service quality standards are met.
Your-day-to-day
People
• Inspects storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Assists in the attraction and hiring of people with the right attributes to bring the Crowne Plaza brand to life.
• Actively promotes employee participation in employee surveys.
• Drives high team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training.
• Lead the team by example by promoting and maintaining a safe and positive workplace.
• Maintain regular and consistent attendance, appearance, and attitude
• Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments
• Advice managers on daily staffing recommendations
• Communicate management goals and ensure compliance of policies and procedures
• Conduct pre-shift briefings as requested by managers
• Assist in conducting performance appraisals and other HR-related actions as requested by managers
Financial
• Implements the preventive maintenance program to ensure the facility is well maintained and safe for colleagues and guests.
• Controls expenses and minimize waste within all areas of housekeeping.
• Ensures completion of all opening and closing procedures to include distribution of housekeeper’s daily assignment, filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Supervises inventory of supplies, parts and equipment efficiently to minimizing waste, achieve cost per room goals for supplies and labor.
• Supervises assigned projects, monitors service performance, and ensures timely completion of projects within budget.
Guest Experience
• Supervises the quality delivery of housekeeping programs and laundry services.
• Inspects guest rooms, public areas, furnishings, linens and equipment to ensure all areas of the Resort are clean and in good repair, bringing to life the Crowne Plaza brand.
• Supervises safety and ensures maintenance and upkeep of guest rooms, public areas, laundry, equipment, lighting, heating, air conditioning (HVAC), and ventilation.
Responsible Business
• Consult with managers to identify and realize optimal service delivery standards
• Be familiar with emergency response plans and be able to execute accordingly
• Ensure that work area is neat, organized and clean
• Responsible for the proper on-boarding, training and development of direct reports
• Initiate and innovate concepts that assist Front Office operations
• Adhere to and ensure compliance of all Resort and Departmental policies
• Ensure proper handling of chemicals and cleaning solutions.
• Ensure any potential or real hazard is reported appropriately and immediately
• Maintains rapport with key community contacts to ensure a visible presence in the local community.
• Promotes and drives engagement in Green Engage.
• Perform other duties as assigned
What we need from you
1. Education
High School Diploma or equivalent
2. Service years
At lease two years of experience in Resort housekeeping in a lead or supervisory capacity.
3. Knowledge and skills
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Problem solving, reasoning, analytical, motivating, and training abilities are often used when assessing food service delivery and coordinating functions.
• Basic math skills, reading, and writing are used when completing paperwork.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.
4. Language
Fluent in English (speaking, listening, reading and writing)
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