Supervisore per la gestione della casa

Job Requirements:

1. Must be able to work on Guam, USA without any restrictioins - US Citizens, US Permanant Residents or Residents of Federated States of Micronesia.
2. This is entry-level Non-Exempt Hourly position, No relocation packages, No sponsorship for US work visa.
3. Two (2) years supervisory housekeeping experience preferably in a full-service hotel of similar complexity.

What’s the job?

The Housekeeping Supervisor supervises the safety, cleanliness & upkeep of all guest rooms, public areas and laundry operations. This involves daily inspection, maintenance, reporting and follow through. This role ensures compliance with the brand; federal and state, and/or local regulatory and inspection requirements as well as supervision and inspection of the work of assigned housekeeping attendants to ensure product and service quality standards are met.
 

Your-day-to-day

People

•    Inspects storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
•    Assists in the attraction and hiring of people with the right attributes to bring the Crowne Plaza brand to life.
•    Actively promotes employee participation in employee surveys.
•    Drives high team performance by establishing clear performance goals and expectations, and being actively involved in direct reports’ performance and development through direct feedback, coaching and training.
•    Lead the team by example by promoting and maintaining a safe and positive workplace.
•    Maintain regular and consistent attendance, appearance, and attitude
•    Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments
•    Advice managers on daily staffing recommendations
•    Communicate management goals and ensure compliance of policies and procedures
•    Conduct pre-shift briefings as requested by managers
•    Assist in conducting performance appraisals and other HR-related actions as requested by managers

Financial

•    Implements the preventive maintenance program to ensure the facility is well maintained and safe for colleagues and guests.
•    Controls expenses and minimize waste within all areas of housekeeping.
•    Ensures completion of all opening and closing procedures to include distribution of housekeeper’s daily assignment, filling out supply requisitions, maintenance request forms, and updating log books, etc.
•    Supervises inventory of supplies, parts and equipment efficiently to minimizing waste, achieve cost per room goals for supplies and labor.
•    Supervises assigned projects, monitors service performance, and ensures timely completion of projects within budget.

Guest Experience

•    Supervises the quality delivery of housekeeping programs and laundry services.
•    Inspects guest rooms, public areas, furnishings, linens and equipment to ensure all areas of the Resort are clean and in good repair, bringing to life the Crowne Plaza brand.
•    Supervises safety and ensures maintenance and upkeep of guest rooms, public areas, laundry, equipment, lighting, heating, air conditioning (HVAC), and ventilation.

Responsible Business

•    Consult with managers to identify and realize optimal service delivery standards
•    Be familiar with emergency response plans and be able to execute accordingly
•    Ensure that work area is neat, organized and clean
•    Responsible for the proper on-boarding, training and development of direct reports
•    Initiate and innovate concepts that assist Front Office operations
•    Adhere to and ensure compliance of all Resort and Departmental policies
•    Ensure proper handling of chemicals and cleaning solutions.
•    Ensure any potential or real hazard is reported appropriately and immediately
•    Maintains rapport with key community contacts to ensure a visible presence in the local community.
•    Promotes and drives engagement in Green Engage.
•    Perform other duties as assigned
 

What we need from you

1.    Education
       High School Diploma or equivalent

2.    Service years 
       At lease two years of experience in Resort housekeeping in a lead or supervisory capacity.

3.    Knowledge and skills

•    Communication skills are utilized a significant amount of time when interacting with guests and employees.  
•    Problem solving, reasoning, analytical, motivating, and training abilities are often used when assessing food service delivery and coordinating functions.  
•    Basic math skills, reading, and writing are used when completing paperwork.
•    Must be able to work nights, weekends, holidays, and during inclement weather.
•    Excellent interpersonal skills to build relationships internally and externally.

4.    Language
       Fluent in English (speaking, listening, reading and writing)