Coordinatore delle

DUTIES AND RESPONSIBILITIES:

• Assign rooms for cleaning, pick up and turndown for room attendants.
• Make note and inform front desk and airline coordinator of any open rooms.
• Issue keys to room attendants by logging key numbers on the sign in sheet.
• Prepare room attendants caddies with assignments and keys.
• Issue room attendants caddies and cleaning buckets.
• Collect and review all paperwork from prior shift room attendants.  Be sure to note any and correct discrepancies.
• Report maintenance and housekeeping deficiencies using the established procedures.  Compile reports and maintain the integrity of the espresso system.
• Log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately.  Notify management of any guest complaints immediately.
• Inventory and return all keys and pagers to key cabinet.  Notify security immediately of any is missing keys.
• Restock all room attendant caddies in preparation for the next shift.
• Take inventory and leave information of all supply needs to be ordered the next day.
• Inform supervisors and room attendants of status of their assigned rooms.
• Maintain a clean and organized work area by insuring the desk and drawers are clean at all times.
• Insure the office is properly stocked with all office supplies including logs, guest  amenities and stationary items.
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• May assist with other duties as assigned.

Qualifications and Requirements:

High School Diploma or equivalent plus 1-2 years housekeeping experience.  Administrative experience preferred.  Must speak fluent English. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with employees.
• Reading and writing abilities are utilized often when compiling room assignments, departmental records, logs, or paperwork.
• Basic mathematical skills are used often. 
• May be required to work nights, weekends, and/or holidays.

HEALTH & SAFETY

Because safety is the responsibility of all colleagues, the following points outline your responsibility for safe work practices and control of physical hazards.

1. Follow safe work procedures as outlined in departmental policy and procedures manuals, including the use of personal protective equipment
2. Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health & Safety Act and Ministry of Labour
3. Report all injuries or illnesses to supervisor or manager immediately
4. Participate in Joint Health & Safety Committee by bringing health and safety concerns or issues to the attention of the committee