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Supervisore dei servizi per gli ospiti 宾客 服务 主管

2482x804-hotelhousekeeping
2482x804-hotelhousekeeping
hualuxe-logo-pos-red-rgb-horz-en
hualuxe-logo-pos-red-rgb-horz-en

Marchio dell'hotel: HUALUXE
Località: Cina, Pechino, Xi'an

Hotel: Xi'an Chanba (SIAXC), No. 5167, Shibo Ave, Chanba Ecological Zone, 710024

Job number: 113817

岗位职责/职位描述

• Conducts shift briefings to ensure hotel activities and operational requirements are known

 • 进行有效的交接班简报工作,以明确酒店活动和运营要求

 • Supervise front office operations during assigned shift including:

 • 在当班期间监督前厅部运营情况,包括:

 o Maintenance of guest information 

 o 维护客户信息

 o Maintenance of information about local events

 o 维护当地活动的信息 

 o Compile occupancy statistics

 o 统计入住情况

 o Supervise the use of he public address system

 o 监督公共广播系统的使用

 o Supervise group bookings

 o 监督团组预订情况

 o Assisting with serious complaints

 o 协助解决严重投诉问题

 • Supervise cashiering activities during shift including:

 • 在当班期间监督收银活动,包括:

 o Cash handling and banking procedure

 o 现金处理和银行业务程序

 o Dealing with irregular payments 

 o 处理非法支付情况 

 o Instructing staff in credit policies and facilities

 o 就信用政策和设备对员工进行指导

 o Instructing staff in cash security procedures

 o 就现金安全程序对员工进行指导 

 o Carry out debtor control

 o 实施应收帐款控制 

 o Prepare reports 

 o 准备财务报告 

 o Supervise the cashiering system 

 o 对收银系统实施监管 

 • Works with Superior and Human Resources on manpower planning and management needs 

 • 与上级领导和人力资源部一起进行人力规划和管理需求。

 • Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

 • 与上级领导和财务总监一起编制和管理部门预算。

 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 

• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

 • Proficient in the use of Microsoft Office and Front Office System 

• 熟练使用微软办公软件和前台系统 

• Problem solving and organizational abilities 

• 具有解决问题和组织能力

• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

• 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。


 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service. Let's go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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