Guest Services Agent | Hotel Indigo Auckland

Who we are 

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. 

Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade – once home to Dexter and Crozier’s “The Motor House” – while creating a fresh, modern hospitality experience.

Our Front Office team is searching for a passionate Guest Services Agent to become part of creating lasting memories for guests from around the world. As our Guest Services Agent, you'll be the welcoming face of our hotel, handling everything from check-ins and departures to sharing local recommendations that make each guest's stay special. Working on our rotating roster, you'll process payments, respond to guest inquiries, and ensure every interaction adds to an exceptional hotel experience. If you have a natural talent for making people feel welcome and comfortable, we'd love to hear from you!

What we need from you 

• Excellent communication skills (both written and verbal)
• A demonstrated reputation for being a positive team player, with a passion for guest experience
• Prior experience in a similar role within the hotel industry
• A passion for curating extraordinary guest experiences
• A valid Full NZ drivers license 
• Full working rights within New Zealand with no restrictions

What you can expect from us 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.  

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.