Guest Service Agent

Join Our Team as Guest Service Agent at Holiday Inn Kuala Lumpur Bangsar, New Hotel Opening! 

About Us 

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur.  

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.  

Do you see yourself as a Guest Service Agent with Holiday Inn Kuala Lumpur Bangsar? 

To join our pre-opening team, we are seeking a passionate Guest Service Agent who can combine informality and fun with professionalism and sophistication, with an inclusive spirit who embrace individuality and inject positivity into their work environments.  

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. 

Your day to day 

Every day is different, but you’ll mostly be:  

Kicking off truly memorable guest experiences with the warmest of welcomes  

Acknowledging IHG Rewards Club members and returning guests in person or over the phone  

Taking, managing, and receiving payments for guest bookings  

Making the check-in and check-out process feel swift and seamless  

Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations  

Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations 

What we need from you 

For you to be the ideal candidate, you should have the following: 

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to   

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories   

Fluency in the local language - extra language skills would be great, but not essential   

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills 

What we offer 

In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.  

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. 

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.