Supervisore del front office
Hotel Brand: InterContinental
Location: United States, Indiana, Indianapolis
Albergo: Indianapolis (INDMK), via ad ovest del mercato 17, 46204
Job number: 136019
About IHG and the InterContinental Indianapolis
InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. Opening Winter 2025.
This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future. The landmarked Illinois Building showcases a $110 M restoration to feature 170
Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.
This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.
Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.
We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:
- Do the right thing
- Show we care
- Aim higher
- Celebrate difference
- Work better together
At IHG we promise to give colleagues:
- Room to Belong: Enable
- Room to Grow: Enrich
- Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
- Thoughtful
- Cultured
- Remarkable
The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:
- We Invite Discovery
- We Embrace Empowerment
- We Champion Possibility
About this position
This position is responsible for ensuring that consistent high quality customer service is delivered by the Front Office Team.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Supervise the operations of Guest Services.
- Maintain the highest productivity, employee morale and guest service as possible.
- Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
- Maintain and follow all operating and quality standards established for Guest Services.
- Maintain and follow procedures for credit control and handling of financial transactions.
- Follows all Occupational Health and Safety regulations.
- Check guests in and out of the hotel according to hotel and/or brand standards.
Qualifications and Expectations:
- High school education, GED, or equivalent experience required. Bachelors’ degree highly preferred.
- Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.
Chi siamo
Non soddisfi tutti i requisiti, ma credi ancora di essere perfetto per il lavoro? Non lo sapremo mai a meno che tu non premi il pulsante "Applica". Inizia oggi il tuo viaggio con noi.
Informazioni importanti:
- La fascia di stipendio elencata è la scala retributiva più bassa e più alta che, in buona fede, riteniamo che pagheremmo per questo ruolo al momento di questo annuncio. Alla fine potremmo pagare più o meno dell'intervallo pubblicato e l'intervallo potrebbe essere modificato in futuro. La posizione retributiva di un dipendente all'interno della fascia retributiva si baserà su diversi fattori, tra cui istruzione, qualifiche, certificazioni, esperienza, competenze, anzianità, posizione geografica, prestazioni, turno, requisiti di viaggio, metriche basate sulle vendite o sui ricavi ed esigenze aziendali o organizzative.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG non accetta candidature, richieste o CV/curriculum non richiesti da agenzie di selezione del personale o di reclutamento. Clicca qui per la nostra politica di agenzia.
